OrthoAtlanta, LLC
Job Title:
Customer Service Representative
Location:
Atlanta, GA
Schedule:
Full-Time Hourly
Compensation:
Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta Become part of OrthoAtlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you’ll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients’ quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
Answer and direct a high volume of incoming calls (80+ daily) on a multi‑line switchboard
Schedule appointments and follow‑ups accurately and efficiently
Enter and update patient demographics and insurance information in Epic
Create and manage patient cases and referral entries
Verify insurance eligibility and referral requirements
Work referral work queues and index documentation in OnBase and Epic
Provide clear directions, declare calls, and guide patients as needed
Collaborate with colleagues across departments in a fast‑paced environment
Deliver an exceptional patient experience with professionalism and empathy
Support additional tasks and projects as assigned by the Call Center Manager
Thrive in a busy, phone‑driven environment with fast call volume
Bring empathy, clarity, and efficiency to every patient interaction
Communicate with confidence and compassion—both in writing and over the phone
Stay organized and composed, even during high‑pressure moments
Understand the importance of accuracy in patient records and scheduling
What You’ll Need
High school diploma or GED
2+ years of experience in a medical office or call center (preferred)
Working knowledge of Epic (strongly preferred)
Familiarity with medical terminology (preferred)
Excellent verbal and written communication skills
Detail‑oriented with strong time management and multitasking abilities
Discretion, professionalism, and a team‑first mindset
Why OrthoAtlanta?
Join a trusted name in orthopedic and sports medicine care
Be part of a patient‑first culture where your voice and contributions matter
Enjoy ongoing opportunities for career growth and development
Ready to play a pivotal role in helping patients connect with the care they need?
Apply today and join a team that puts patients—and teammates—first.
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
#J-18808-Ljbffr
Customer Service Representative
Location:
Atlanta, GA
Schedule:
Full-Time Hourly
Compensation:
Competitive compensation and inclusive benefits for a strong total rewards package.
About OrthoAtlanta Become part of OrthoAtlanta, the largest independent physician‑owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you’ll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients’ quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.
What You’ll Do
Answer and direct a high volume of incoming calls (80+ daily) on a multi‑line switchboard
Schedule appointments and follow‑ups accurately and efficiently
Enter and update patient demographics and insurance information in Epic
Create and manage patient cases and referral entries
Verify insurance eligibility and referral requirements
Work referral work queues and index documentation in OnBase and Epic
Provide clear directions, declare calls, and guide patients as needed
Collaborate with colleagues across departments in a fast‑paced environment
Deliver an exceptional patient experience with professionalism and empathy
Support additional tasks and projects as assigned by the Call Center Manager
Thrive in a busy, phone‑driven environment with fast call volume
Bring empathy, clarity, and efficiency to every patient interaction
Communicate with confidence and compassion—both in writing and over the phone
Stay organized and composed, even during high‑pressure moments
Understand the importance of accuracy in patient records and scheduling
What You’ll Need
High school diploma or GED
2+ years of experience in a medical office or call center (preferred)
Working knowledge of Epic (strongly preferred)
Familiarity with medical terminology (preferred)
Excellent verbal and written communication skills
Detail‑oriented with strong time management and multitasking abilities
Discretion, professionalism, and a team‑first mindset
Why OrthoAtlanta?
Join a trusted name in orthopedic and sports medicine care
Be part of a patient‑first culture where your voice and contributions matter
Enjoy ongoing opportunities for career growth and development
Ready to play a pivotal role in helping patients connect with the care they need?
Apply today and join a team that puts patients—and teammates—first.
Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!
#J-18808-Ljbffr