Forsyth County
Sr. Office Assistant - Human Resources
Forsyth County, Winston Salem, North Carolina, United States, 27104
Forsyth County Human Resources is seeking a dedicated
Sr. Office Assistant
to support our dynamic human resources team. This role serves as the first point of contact for employees and citizens interacting with the HR department. The ideal candidate will be great at multi‑tasking, detail oriented, and enjoy working with all levels of employees. The Sr. Office Assistant provides prompt customer service for employee issues, requires excellent communication skills and the ability to triage requests.
This position creates new employee packets, manages employee records, sorts mail, organizes and updates files, scans documents, orders supplies, receives and processes invoices, and prepares reports. The employee in this position is responsible for the ongoing inventory and oversight of the department’s storage area. On a daily basis, the employee will answer high volumes of phone calls and emails, and perform other administrative tasks and projects as needed. This position reports to the Deputy Human Resources Director and supports the HR Director and HR staff.
Qualities for Success
Exceptional interpersonal skills
Demonstrate the highest degree of discretion and confidentiality
Be adept at problem‑solving, including identifying issues and resolving problems for applicants and current employees
Support internal and external inquiries and requests related to the HR department
Strong data entry skills
Excellent written and verbal communication skills with the ability to communicate with all levels throughout the organization and external customers
Ability to prioritize and plan work to use time efficiently
Attention to detail and grammar
Dependable and able to follow instructions
Strong conflict resolution skills
Balance regard for county policy with concern for employees
Strong sense of accountability and sound personal judgment
Advanced proficiency in MS Office 365 (Word, Excel, PowerPoint, etc.)
Ideal Candidate Experience
Working knowledge of HR functions and best practices
Working knowledge of human resources databases
Comfort level with using county websites and software
Knowledge of Oracle Human Capital Management (HCM)
Minimum Education and Experience
Graduation from high school or GED
At least two years of office/clerical work
Knowledge of human resources functions and responsibilities preferred
Knowledge of the I‑9 process and eVerify preferred
Knowledge of Microsoft Office suite and computers
Equivalent combination of education and experience may be considered for minimum qualifications requirements
Lifting up to 10 lbs occasionally or sitting most of the time
Essential Duties and Responsibilities
Sets priorities of calls and provides information and guidance to clients, other agencies, and the public.
Contacts vendors to provide or secure information to resolve problems or obtain needed materials.
Establishes, prepares, maintains, processes, and/or audits a variety of forms, records, and reports requiring significant knowledge of policies, procedures, and guidelines.
Updates records and initiates paperwork for changes, gathers information, and organizes and distributes according to specific guidelines.
Maintains and accesses information systems to respond to requests; independently produces documents, reports, and publications within specific guidelines.
Coordinates the process of ordering, distributing, and inventorying supplies and equipment.
Utilizes computer to prepare a variety of documents with varying formats and deadlines, and/or varying levels of difficulty.
Accesses automated systems to establish, retrieve, review, update, and revise a variety of office records; may input legal, medical, scientific, statistical, financial or other technical information requiring considerable knowledge of special terminology; provides technical assistance to staff in accessing systems.
Maintains and controls office filing system(s) where components and guidelines may vary; locates, extracts, and summarizes information from files; initiates process of purging and updating files; may determine release of information according to established procedures and confidentiality guidelines.
Screens mail, prioritizes pulls and attaches related documents, and routes appropriately.
Processes all department invoices and payments.
Performs related work as required.
Click to view Full Time with Benefits information.
Click to view Part Time with Benefits information.
These links do not apply to positions that are Part Time, no benefits.
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Sr. Office Assistant
to support our dynamic human resources team. This role serves as the first point of contact for employees and citizens interacting with the HR department. The ideal candidate will be great at multi‑tasking, detail oriented, and enjoy working with all levels of employees. The Sr. Office Assistant provides prompt customer service for employee issues, requires excellent communication skills and the ability to triage requests.
This position creates new employee packets, manages employee records, sorts mail, organizes and updates files, scans documents, orders supplies, receives and processes invoices, and prepares reports. The employee in this position is responsible for the ongoing inventory and oversight of the department’s storage area. On a daily basis, the employee will answer high volumes of phone calls and emails, and perform other administrative tasks and projects as needed. This position reports to the Deputy Human Resources Director and supports the HR Director and HR staff.
Qualities for Success
Exceptional interpersonal skills
Demonstrate the highest degree of discretion and confidentiality
Be adept at problem‑solving, including identifying issues and resolving problems for applicants and current employees
Support internal and external inquiries and requests related to the HR department
Strong data entry skills
Excellent written and verbal communication skills with the ability to communicate with all levels throughout the organization and external customers
Ability to prioritize and plan work to use time efficiently
Attention to detail and grammar
Dependable and able to follow instructions
Strong conflict resolution skills
Balance regard for county policy with concern for employees
Strong sense of accountability and sound personal judgment
Advanced proficiency in MS Office 365 (Word, Excel, PowerPoint, etc.)
Ideal Candidate Experience
Working knowledge of HR functions and best practices
Working knowledge of human resources databases
Comfort level with using county websites and software
Knowledge of Oracle Human Capital Management (HCM)
Minimum Education and Experience
Graduation from high school or GED
At least two years of office/clerical work
Knowledge of human resources functions and responsibilities preferred
Knowledge of the I‑9 process and eVerify preferred
Knowledge of Microsoft Office suite and computers
Equivalent combination of education and experience may be considered for minimum qualifications requirements
Lifting up to 10 lbs occasionally or sitting most of the time
Essential Duties and Responsibilities
Sets priorities of calls and provides information and guidance to clients, other agencies, and the public.
Contacts vendors to provide or secure information to resolve problems or obtain needed materials.
Establishes, prepares, maintains, processes, and/or audits a variety of forms, records, and reports requiring significant knowledge of policies, procedures, and guidelines.
Updates records and initiates paperwork for changes, gathers information, and organizes and distributes according to specific guidelines.
Maintains and accesses information systems to respond to requests; independently produces documents, reports, and publications within specific guidelines.
Coordinates the process of ordering, distributing, and inventorying supplies and equipment.
Utilizes computer to prepare a variety of documents with varying formats and deadlines, and/or varying levels of difficulty.
Accesses automated systems to establish, retrieve, review, update, and revise a variety of office records; may input legal, medical, scientific, statistical, financial or other technical information requiring considerable knowledge of special terminology; provides technical assistance to staff in accessing systems.
Maintains and controls office filing system(s) where components and guidelines may vary; locates, extracts, and summarizes information from files; initiates process of purging and updating files; may determine release of information according to established procedures and confidentiality guidelines.
Screens mail, prioritizes pulls and attaches related documents, and routes appropriately.
Processes all department invoices and payments.
Performs related work as required.
Click to view Full Time with Benefits information.
Click to view Part Time with Benefits information.
These links do not apply to positions that are Part Time, no benefits.
#J-18808-Ljbffr