Quality Assurance Analyst — Mission-Critical Contact Center

A government consulting firm is looking for a Quality Assurance Analyst to monitor and enhance performance for Military OneSource operations, ensuring alignment with standards. Responsibilities include auditing calls, providing feedback, and implementing improvements. Candidates should hold a Bachelor's degree and possess at least five years of experience in quality assurance within a contact center environment. Strong analytical and communication skills are essential. This position is based in Carson City, Nevada. #J-18808-Ljbffr