Quality Assurance Analyst — Mission-Critical Contact Center

A leading consulting firm in Springfield, IL, seeks a Quality Assurance Analyst to support the Military OneSource Program. The role involves monitoring customer interactions, conducting quality audits, and providing feedback to enhance service delivery. Candidates must have a Bachelor's degree and 5 years of experience in quality assurance within a contact center setting. This position offers comprehensive oversight of QA processes and ensures compliance with client standards. #J-18808-Ljbffr