Quality Assurance Analyst — Mission-Critical Contact Center

A technology services provider in Indianapolis is seeking a Quality Assurance Analyst to monitor and improve performance metrics for the Military OneSource Program. This role involves conducting audits, analyzing customer interactions, and developing process improvement initiatives to enhance service quality. Ideal candidates will have a Bachelor's degree, strong communication skills, and experience in quality assurance within a contact center environment. Competitive compensation based on experience and qualifications is offered. #J-18808-Ljbffr