University of Miami
Patient Scheduler, On-site Call Center, Full Time
University of Miami, Miami, Florida, us, 33222
Patient Scheduler, On-site Call Center, Full Time
Responsible for communicating with patients over the phone to provide necessary information and coordinate scheduling of diagnostic therapy and other procedures. Responsibilities
Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Screens and verifies information to ensure accuracy when scheduling exams. Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Obtains all required information from the referring physician or patient for the exam when scheduling exams. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets. Qualifications
High school diploma or equivalent. Minimum 1 year of relevant experience. General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to accurately prepare and maintain records, files, reports and correspondence. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to process and handle confidential information with discretion. Benefits
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Equal Opportunity Employer
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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Responsible for communicating with patients over the phone to provide necessary information and coordinate scheduling of diagnostic therapy and other procedures. Responsibilities
Delivers quality customer service by answering incoming phone calls or contacting patients by phone to determine exam time. Screens and verifies information to ensure accuracy when scheduling exams. Manages high call volumes to ensure best possible customer service by properly educating the patient on exam preparation and answering questions. Utilizes multiple computer applications, scheduling software, and network drives to schedule multiple exams within multiple modalities and entities across the UHealth system. Uses intermediate medical terminology and accurate scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. Coordinates processes and timing as required by the physician and facility for special procedures. Obtains all required information from the referring physician or patient for the exam when scheduling exams. Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, or obtain necessary implant information. Adheres to University and unit-level policies and procedures and safeguards University assets. Qualifications
High school diploma or equivalent. Minimum 1 year of relevant experience. General knowledge of office procedures and operations. Skill in data entry with minimal errors. Ability to accurately prepare and maintain records, files, reports and correspondence. Ability to communicate effectively in both oral and written form. Ability to understand and follow instructions. Ability to process and handle confidential information with discretion. Benefits
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. Equal Opportunity Employer
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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