Octapharma Plasma, Inc.
Apply for the Donor Center Technician 1 role at Octapharma Plasma, Inc.
Responsibilities
Ensure total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Maintain high level of customer service and positive donor experience.
Maintain cleanliness of work area to ensure a clean and professional environment. Stock and maintain an orderly work area with sufficient supplies to meet production demands.
Maintain Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
Maintain donor confidentiality based on company policy.
Maintain complete and accurate record keeping per company’s Standard Operating Procedures.
Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment.
Clean any blood or plasma spills and perform proper procedure for disposition of biohazardous waste.
Ensure that donor meets eligibility criteria based on Standard Operating Procedures.
Perform finger stick for Microhematocrit and Total Protein determination.
Set‑up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
Disconnect donor after plasmapheresis process is completed.
Maintain proper ratio to ensure donor safety and quality of product.
Operate the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, respond to donor adverse events, and document exceptions.
Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
Handle tested and untested product, as well as product with unsuitable test results.
Properly organize samples and product in a walk‑in storage freezer per Standard Operating Procedures.
Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
Perform other job‑related tasks, as assigned.
Qualifications
High school diploma or equivalent (GED) required.
Three (3) months’ experience in clerical or customer service position preferred.
Specific certification or licensing based on State requirements.
Basic computer knowledge and skills required.
Ability to speak, read, write (legibly and accurately), and understand English required.
Bilingual in Spanish preferred (location specific).
Strong customer service skills required.
Strong organizational skills required.
Ability to read, follow, and interpret regulations, instructions and manuals required.
Ability to understand verbal instruction required.
Ability to read numbers on screening equipment and perform basic mathematical calculations required.
Effective communication skills required.
Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
Attendance and punctuality required.
Physical Requirements
Always utilize all required and appropriate PPE (Personal Protective Equipment).
Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty‑five pounds.
Ability to bend, stoop, or kneel.
Occupational exposure to blood borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
Enter an environment with a temperature of -40°C or colder according to Standard Operating Procedures.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use assistive devices if needed for mobility or communication.
Benefits
Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition reimbursement
Employee assistance program (EAP)
Wellness program
401(k) retirement plan
Paid time off
Company paid holidays
Personal time
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Responsibilities
Ensure total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
Maintain high level of customer service and positive donor experience.
Maintain cleanliness of work area to ensure a clean and professional environment. Stock and maintain an orderly work area with sufficient supplies to meet production demands.
Maintain Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product.
Maintain donor confidentiality based on company policy.
Maintain complete and accurate record keeping per company’s Standard Operating Procedures.
Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment.
Clean any blood or plasma spills and perform proper procedure for disposition of biohazardous waste.
Ensure that donor meets eligibility criteria based on Standard Operating Procedures.
Perform finger stick for Microhematocrit and Total Protein determination.
Set‑up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
Disconnect donor after plasmapheresis process is completed.
Maintain proper ratio to ensure donor safety and quality of product.
Operate the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, respond to donor adverse events, and document exceptions.
Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
Handle tested and untested product, as well as product with unsuitable test results.
Properly organize samples and product in a walk‑in storage freezer per Standard Operating Procedures.
Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
Perform other job‑related tasks, as assigned.
Qualifications
High school diploma or equivalent (GED) required.
Three (3) months’ experience in clerical or customer service position preferred.
Specific certification or licensing based on State requirements.
Basic computer knowledge and skills required.
Ability to speak, read, write (legibly and accurately), and understand English required.
Bilingual in Spanish preferred (location specific).
Strong customer service skills required.
Strong organizational skills required.
Ability to read, follow, and interpret regulations, instructions and manuals required.
Ability to understand verbal instruction required.
Ability to read numbers on screening equipment and perform basic mathematical calculations required.
Effective communication skills required.
Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
Attendance and punctuality required.
Physical Requirements
Always utilize all required and appropriate PPE (Personal Protective Equipment).
Ability to sit or stand for extended periods.
Ability to tug, lift, and pull up to thirty‑five pounds.
Ability to bend, stoop, or kneel.
Occupational exposure to blood borne pathogens.
Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
Enter an environment with a temperature of -40°C or colder according to Standard Operating Procedures.
Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
Ability to use assistive devices if needed for mobility or communication.
Benefits
Formal training
Outstanding plans for medical, dental, and vision insurance
Health savings account (HSA)
Flexible spending account (FSA)
Tuition reimbursement
Employee assistance program (EAP)
Wellness program
401(k) retirement plan
Paid time off
Company paid holidays
Personal time
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