Paladin Consulting
Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in Madison, WI.
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title:
Area Customer Service Coordinator Work Location:
Madison, WI Duration:
6 Month Contract Hours:
Monday-Friday 8am-5pm Education/Experience Required:
high school diploma plus 12 months of related work experience.
Job Description & Responsibilities
Our sites deliver mail, do print jobs putting them together, answering the phones, changing toner in the machines, and placing service calls for the machines.
Supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.
Undertaking all customer support tasks in external customer/client facilities.
The Area Customer Service Coordinator is responsible for a broad knowledge of client Service Excellence Methodology, complete knowledge of account service delivery requirements and client portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
Assists with onboarding new team members and cross training peers.
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
Routinely inspects Site Procedures Guide for accuracy and compliance.
Knowledgeable of all contracted services within assigned customer accounts.
Performs daily visual inspection of site services and client and customer compliance to safety.
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
There is walking to deliver toner and mail lifting 50 lbs.
Skills & Qualifications
Requires high school diploma plus 12 months of related work experience.
Post high school education encouraged and preferred.
Could be required to move locations in one day should the business require it.
Also, ability to cover accounts between 40-50 miles.
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
Possesses ability to work in a team environment by maintaining positive, productive relationships with co‑workers.
Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
Possesses basic math skills.
Possesses judgment in making sound, justifiable decisions and taking action in solving problems.
You will need to drive personal car. MVR is needed. Client will pay mileage.
Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin is an EEOC employer.
#J-18808-Ljbffr
We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.
Job Title:
Area Customer Service Coordinator Work Location:
Madison, WI Duration:
6 Month Contract Hours:
Monday-Friday 8am-5pm Education/Experience Required:
high school diploma plus 12 months of related work experience.
Job Description & Responsibilities
Our sites deliver mail, do print jobs putting them together, answering the phones, changing toner in the machines, and placing service calls for the machines.
Supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.
Undertaking all customer support tasks in external customer/client facilities.
The Area Customer Service Coordinator is responsible for a broad knowledge of client Service Excellence Methodology, complete knowledge of account service delivery requirements and client portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
Assists with onboarding new team members and cross training peers.
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
Routinely inspects Site Procedures Guide for accuracy and compliance.
Knowledgeable of all contracted services within assigned customer accounts.
Performs daily visual inspection of site services and client and customer compliance to safety.
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
There is walking to deliver toner and mail lifting 50 lbs.
Skills & Qualifications
Requires high school diploma plus 12 months of related work experience.
Post high school education encouraged and preferred.
Could be required to move locations in one day should the business require it.
Also, ability to cover accounts between 40-50 miles.
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
Possesses ability to work in a team environment by maintaining positive, productive relationships with co‑workers.
Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.
Possesses basic math skills.
Possesses judgment in making sound, justifiable decisions and taking action in solving problems.
You will need to drive personal car. MVR is needed. Client will pay mileage.
Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful.
For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin is an EEOC employer.
#J-18808-Ljbffr