Suburban Studios Morgantown
Hotel Front Desk Attendant
Suburban Studios Morgantown, Morgantown, West Virginia, United States, 26501
Overview
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities
Manage guest check-ins and check-outs appropriately Balance cash at the end of each shift and generate reports for the next shift Provide guests with information about hotel amenities, dining, and travel directions Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications
Physical ability to stand, walk, and lift up to 25 pounds as needed Availability to work flexible schedules, including weekends and holidays Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels Proven customer service experience with a strong guest-focused mentality Compensation: $12 - $15 hourly
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The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values. Responsibilities
Manage guest check-ins and check-outs appropriately Balance cash at the end of each shift and generate reports for the next shift Provide guests with information about hotel amenities, dining, and travel directions Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications
Physical ability to stand, walk, and lift up to 25 pounds as needed Availability to work flexible schedules, including weekends and holidays Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels Proven customer service experience with a strong guest-focused mentality Compensation: $12 - $15 hourly
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