OPCO Skilled Management
Evening Receptionist
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OPCO Skilled Management
Join our team at Bluebird Wellness & Rehabilitation! We are looking for a friendly and compassionate receptionist to work weekends and evenings as needed.
Position Description We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.
Hours 3pm–7pm weekdays; Weekends: 12‑hour shifts (7am–7pm).
Qualifications
High school Diploma required.
Proficiency with Microsoft Office: Word, Excel, and Outlook.
Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies.
Responsibilities
Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
Resolves customer requests, questions and complaints; provides information to improve customer service.
Serves as liaison between residents and other departments.
Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
Identifies, and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries not immediately resolved.
Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
Arranges for consults for residents annually or as needed.
Serves as role model to foster superb customer service.
Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
Completes clerical work for administrative and facility personnel: opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents.
Answers telephone and directs caller to correct station; refers to nursing home directory to ascertain station number of persons requested; takes messages for staff members; answers questions of callers according to nursing home policy; answers routine correspondence.
Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
Announces notifications over public address system.
Updates resident directory including resident’s names, room locations, and telephone extensions.
Arranges for service of office equipment.
Other duties, responsibilities and activities as assigned by supervisor: petty cash, AR/collections, resident trust fund, renewals, and other; supports business office functions as needed; receives payments for services rendered and records amount received; distributes petty cash and makes change; prepares and distributes receipts for monies received.
Passes out and collects employment applications.
Other duties may change or be assigned at any time with or without notice.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
Base pay range $16.50/hr – $16.50/hr
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–
OPCO Skilled Management
Join our team at Bluebird Wellness & Rehabilitation! We are looking for a friendly and compassionate receptionist to work weekends and evenings as needed.
Position Description We are seeking a friendly and compassionate receptionist to join our skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment.
Hours 3pm–7pm weekdays; Weekends: 12‑hour shifts (7am–7pm).
Qualifications
High school Diploma required.
Proficiency with Microsoft Office: Word, Excel, and Outlook.
Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies.
Responsibilities
Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
Resolves customer requests, questions and complaints; provides information to improve customer service.
Serves as liaison between residents and other departments.
Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
Identifies, and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries not immediately resolved.
Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
Arranges for consults for residents annually or as needed.
Serves as role model to foster superb customer service.
Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
Completes clerical work for administrative and facility personnel: opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents.
Answers telephone and directs caller to correct station; refers to nursing home directory to ascertain station number of persons requested; takes messages for staff members; answers questions of callers according to nursing home policy; answers routine correspondence.
Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
Announces notifications over public address system.
Updates resident directory including resident’s names, room locations, and telephone extensions.
Arranges for service of office equipment.
Other duties, responsibilities and activities as assigned by supervisor: petty cash, AR/collections, resident trust fund, renewals, and other; supports business office functions as needed; receives payments for services rendered and records amount received; distributes petty cash and makes change; prepares and distributes receipts for monies received.
Passes out and collects employment applications.
Other duties may change or be assigned at any time with or without notice.
Seniority level Entry level
Employment type Full-time
Job function Administrative
Industries Hospitals and Health Care
Base pay range $16.50/hr – $16.50/hr
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