OPCO Skilled Management is hiring: Receptionist /Weekends in Los Alamos

Job Summary The Receptionist will be responsible for interpreting company policies and employment law, recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance, and excellent coordination between all departments. Schedule Weekends Employment Type Part‑time Qualifications High school Diploma required. Proficiency with Microsoft Office: Word, Excel, and Outlook. Effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, and the community. Responsibilities Meet and greet all new residents; explain and orient residents to facility services such as telephone, cable, dietary preferences, laundry, and activities. Resolve customer requests, questions, and complaints; provide information to improve customer service. Serve as liaison between residents and other departments. Conduct inquiries on customer satisfaction; report information using recommended tools and forms. Identify, research, and resolve customer concerns; report trends to the Quality Assurance Committee and follow up on unresolved inquiries. Coordinate discharge planning with resident, family, rehab, nursing, and referrals to agencies. Arrange for consults for residents annually or as needed. Serve as a role model to foster superb customer service. Assist the center in ensuring adherence to Federal and State regulations, including participating in survey processes and correcting deficiencies. Complete clerical work for administrative and facility personnel; deliver mail, transcribe materials, record appointments and meetings, and file necessary documents. Answer phones, direct callers to the correct station, take messages, and answer routine correspondence per nursing home policy. Alert specified individuals and agencies in case of emergencies; assemble material for reports and questionnaires. Announce notifications over the public address system. Update resident directory including names, room locations, and telephone extensions. Arrange for service of office equipment. Other duties and responsibilities as assigned by supervisor (e.g., petty cash, accounts receivable/collections, resident trust fund, renewals). Pass out and collect employment applications. Other duties may change or be assigned at any time without notice. Las Alamos Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority Level Entry level Job Function Administrative Industry Hospitals and Health Care #J-18808-Ljbffr