Bridgeview Eye Partners
Patient Support Call Center - Part-Time
Bridgeview Eye Partners, Fort Wayne, Indiana, United States, 46804
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Patient Support Call Center – Part-Time
role at
Bridgeview Eye Partners .
DESCRIPTION POSITION SUMMARY: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management, patient education, and sales. This individual is responsible for practice success through schedule management and optimization.
ESSENTIAL RESPONSIBILITIES
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collect and enter thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, and able to work under pressure to accomplish projects and meet deadlines in a fast‑paced environment
ENVIRONMENT AND PHYSICAL DEMANDS
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT
Staff members are required to meet training expectations within the initial 90‑day probationary period.
Obtaining certification through an optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
Seniority Level Not Applicable
Employment Type Part-time
Job Function Other
Industries Medical Practices
Referrals increase your chances of interviewing at Bridgeview Eye Partners by 2x
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Patient Support Call Center – Part-Time
role at
Bridgeview Eye Partners .
DESCRIPTION POSITION SUMMARY: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management, patient education, and sales. This individual is responsible for practice success through schedule management and optimization.
ESSENTIAL RESPONSIBILITIES
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collect and enter thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, and able to work under pressure to accomplish projects and meet deadlines in a fast‑paced environment
ENVIRONMENT AND PHYSICAL DEMANDS
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT
Staff members are required to meet training expectations within the initial 90‑day probationary period.
Obtaining certification through an optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
Seniority Level Not Applicable
Employment Type Part-time
Job Function Other
Industries Medical Practices
Referrals increase your chances of interviewing at Bridgeview Eye Partners by 2x
#J-18808-Ljbffr