Midwest Eye Consultants, PC.
Patient Support Call Center - Full-time
Midwest Eye Consultants, PC., Maumee, Ohio, United States, 43537
Ensures Quality of Care and Exceptional Customer Service through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
Education and Experience
High school graduate, or equivalent
Previous medical office experience is preferred
Competencies
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
Environment and Physical Demands
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Personal Development
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
Additional Qualifications
Electronic Health Records experience
Call Center experience helpful
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
Education and Experience
High school graduate, or equivalent
Previous medical office experience is preferred
Competencies
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
Environment and Physical Demands
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Personal Development
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
Additional Qualifications
Electronic Health Records experience
Call Center experience helpful
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr