Midwest Eye Consultants, PC.
Patient Support Call Center - Part-Time
Midwest Eye Consultants, PC., Maumee, Ohio, United States, 43537
Central Support OH, 1915 Indianwood Circle, Suite B, Maumee, OH 43537, USA
Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS! PAID HOLIDAYS OFF (after 60 days)! Responsibilities
Ensures Quality of Care and Exceptional Customer Service by following up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately and provide patient education on appointment purpose and expectations
Make patients aware of insurance eligibility
Appointment capture and effective schedule management and optimization
Collecting and entering thorough demographic data and verify its accuracy
Document duties in a call center – medical environment
Education and Experience
High school graduate or equivalent
Previous medical office experience preferred
Competencies
Polite, professional, and courteous
Focus on quality care and service excellence
Proficient in EHR with proven accuracy of data entry
Proficient with optometric medical terminology and recognition of the exam process
Effective communication in person, by phone, and in writing
Superior organizational skills and attention to detail
Dependable, self‑motivated, proactive, adaptable under pressure
Environment and Physical Demands
Physical activity: talking, hearing; sedentary work involving sitting most of the time
Requires visual acuity to determine accuracy, neatness, and thoroughness of work
Personal Development
Staff members must meet training expectations within the initial 90‑day probationary period
Obtaining certification through the optometric certification program encouraged. BVEP will aid all employees eligible for the Employee Career Development Program
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.
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Position Summary: The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS! PAID HOLIDAYS OFF (after 60 days)! Responsibilities
Ensures Quality of Care and Exceptional Customer Service by following up on missed and cancelled appointments
Triage patient’s needs to schedule appropriately and provide patient education on appointment purpose and expectations
Make patients aware of insurance eligibility
Appointment capture and effective schedule management and optimization
Collecting and entering thorough demographic data and verify its accuracy
Document duties in a call center – medical environment
Education and Experience
High school graduate or equivalent
Previous medical office experience preferred
Competencies
Polite, professional, and courteous
Focus on quality care and service excellence
Proficient in EHR with proven accuracy of data entry
Proficient with optometric medical terminology and recognition of the exam process
Effective communication in person, by phone, and in writing
Superior organizational skills and attention to detail
Dependable, self‑motivated, proactive, adaptable under pressure
Environment and Physical Demands
Physical activity: talking, hearing; sedentary work involving sitting most of the time
Requires visual acuity to determine accuracy, neatness, and thoroughness of work
Personal Development
Staff members must meet training expectations within the initial 90‑day probationary period
Obtaining certification through the optometric certification program encouraged. BVEP will aid all employees eligible for the Employee Career Development Program
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.
#J-18808-Ljbffr