Inside Higher Ed
Apply for the
Online Student Success Coach
position at
Augusta University .
Job ID:
291568 Location:
Augusta University Full / Part Time:
Full Time
About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers across four campuses. The university’s mission is to provide high‑quality education and groundbreaking research, creating a healthier, more prosperous community. Its Online Program (AU Online) delivers advanced learning technologies and student support to extend the university’s reach into the 21st century.
Job Summary This role enhances student retention and success rates by providing personalized coaching, data‑driven interventions, and academic support to online students throughout the credential journey. The Online Student Success Coach fosters community connections, maintains academic records, and collaborates across departments to improve student outcomes.
Responsibilities
Advise & Engage:
Provide individualized coaching and support to enhance academic performance and student experience; offer time management, study skills, and early interventions for at‑risk students; refer students to campus resources and collaborate with counseling, faculty, and staff.
Record Management:
Maintain accurate notes, record student meetings, emails, and calls; use SIS, CRM, and LMS systems to track academic progress and retention activities.
Resource Development:
Coordinate online tutoring, advising, and mental health resources; partner with IT to maximize digital tools; align support services with institutional goals.
Additional Duties:
Perform job‑related tasks as required, including Title IX, FERP A, and compliance activities; participate in professional development.
Required Qualifications
Bachelor's degree in Education, Counseling, Psychology, or related field.
At least one year of experience in education, counseling, psychology, or a professional corporate setting.
Preferred Qualifications
Experience working with online students.
Master's degree in an accredited institution.
Knowledge, Skills & Abilities
Knowledge:
Online learning landscape, student development theories, digital technology proficiency (LMS, SIS).
Skills:
Effective communication, problem solving, organization, interpersonal, teaching of study‑skill skills.
Abilities:
Empathy, cultural competence, adaptability, proactive engagement, motivational influence.
Shift / Salary / Benefits Shift: Days, Monday‑Friday (outside business hours may be required). Pay Band: B8 Salary: Minimum $45,400/yr; Midpoint $47,551.69/yr; commensurate with qualifications. Recruitment period: Until Filled. Benefits include health, dental, life insurance, retirement plan, vacation, sick leave, and 13 paid holidays. Tuition assistance available after 6 months of employment.
Conditions of Employment Background check required; applicable positions may require credit check, motor‑vehicle report, or credential verification for faculty. Confidentiality of sensitive information is mandatory.
Equal Employment Opportunity Augusta University is an equal‑opportunity employer, welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Submit your application via the Augusta University career portal:
Apply Here . For questions, contact 706‑721‑9365.
© 2025 Augusta University. All rights reserved.
#J-18808-Ljbffr
Online Student Success Coach
position at
Augusta University .
Job ID:
291568 Location:
Augusta University Full / Part Time:
Full Time
About Us Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers across four campuses. The university’s mission is to provide high‑quality education and groundbreaking research, creating a healthier, more prosperous community. Its Online Program (AU Online) delivers advanced learning technologies and student support to extend the university’s reach into the 21st century.
Job Summary This role enhances student retention and success rates by providing personalized coaching, data‑driven interventions, and academic support to online students throughout the credential journey. The Online Student Success Coach fosters community connections, maintains academic records, and collaborates across departments to improve student outcomes.
Responsibilities
Advise & Engage:
Provide individualized coaching and support to enhance academic performance and student experience; offer time management, study skills, and early interventions for at‑risk students; refer students to campus resources and collaborate with counseling, faculty, and staff.
Record Management:
Maintain accurate notes, record student meetings, emails, and calls; use SIS, CRM, and LMS systems to track academic progress and retention activities.
Resource Development:
Coordinate online tutoring, advising, and mental health resources; partner with IT to maximize digital tools; align support services with institutional goals.
Additional Duties:
Perform job‑related tasks as required, including Title IX, FERP A, and compliance activities; participate in professional development.
Required Qualifications
Bachelor's degree in Education, Counseling, Psychology, or related field.
At least one year of experience in education, counseling, psychology, or a professional corporate setting.
Preferred Qualifications
Experience working with online students.
Master's degree in an accredited institution.
Knowledge, Skills & Abilities
Knowledge:
Online learning landscape, student development theories, digital technology proficiency (LMS, SIS).
Skills:
Effective communication, problem solving, organization, interpersonal, teaching of study‑skill skills.
Abilities:
Empathy, cultural competence, adaptability, proactive engagement, motivational influence.
Shift / Salary / Benefits Shift: Days, Monday‑Friday (outside business hours may be required). Pay Band: B8 Salary: Minimum $45,400/yr; Midpoint $47,551.69/yr; commensurate with qualifications. Recruitment period: Until Filled. Benefits include health, dental, life insurance, retirement plan, vacation, sick leave, and 13 paid holidays. Tuition assistance available after 6 months of employment.
Conditions of Employment Background check required; applicable positions may require credit check, motor‑vehicle report, or credential verification for faculty. Confidentiality of sensitive information is mandatory.
Equal Employment Opportunity Augusta University is an equal‑opportunity employer, welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How to Apply Submit your application via the Augusta University career portal:
Apply Here . For questions, contact 706‑721‑9365.
© 2025 Augusta University. All rights reserved.
#J-18808-Ljbffr