Aramark
Job Description
The Service Technician is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. Responsible for installation of equipment for customer accounts and is responsible for diagnostics of mechanical, electrical, and plumbing problems and takes corrective action. Provides customer assistance in resolving customer questions, problems, or complaints regarding equipment.
Job Responsibilities
Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
Makes repairs or adjustments to equipment to return the equipment in working order.
Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
Repairs and refurbishes equipment; maintain spare parts levels.
Accurately collect work completed in company provided mobile device.
Maintain a good working relationship and liaison with customers to maintain a positive image of the company and product.
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
Maintain service area and vehicle in a clean and organized condition. Follow company guidelines on safety and operates vehicle in a safe manner.
Complete weekly Driver Report and follow guidelines in the Fleet Manual.
Follow all safety standards and policies set by manufacturers and company.
Qualifications
High School Diploma or GED required.
Solid understanding in repairing small electrical appliances.
Willingness to learn how to connect equipment to water sources, add additional lines and drainage when vital.
Willingness to learn how to work with copper, braided and pex lines. Skill normally developed through 6 months to 1 year of experience or vocational training.
Ability to read and write in English.
Effective communication and customer service skills.
Acceptable driving record and qualified driver’s license.
Physical Demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Equal Employment Opportunity At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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Job Responsibilities
Calls on customers as assigned by Service Manager or General Manager to investigate operating difficulties of equipment. Diagnoses problems and figures out reasons and the nature of correction.
Makes repairs or adjustments to equipment to return the equipment in working order.
Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
Documentation including verification of the closing calls, invoice completion, asset verification and any required customer documentation.
Repairs and refurbishes equipment; maintain spare parts levels.
Accurately collect work completed in company provided mobile device.
Maintain a good working relationship and liaison with customers to maintain a positive image of the company and product.
Perform scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
Maintain service area and vehicle in a clean and organized condition. Follow company guidelines on safety and operates vehicle in a safe manner.
Complete weekly Driver Report and follow guidelines in the Fleet Manual.
Follow all safety standards and policies set by manufacturers and company.
Qualifications
High School Diploma or GED required.
Solid understanding in repairing small electrical appliances.
Willingness to learn how to connect equipment to water sources, add additional lines and drainage when vital.
Willingness to learn how to work with copper, braided and pex lines. Skill normally developed through 6 months to 1 year of experience or vocational training.
Ability to read and write in English.
Effective communication and customer service skills.
Acceptable driving record and qualified driver’s license.
Physical Demands This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking & standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
Equal Employment Opportunity At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
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