Mazzella Companies
Crane Service Technician III
Mazzella Companies, Cranberry Township, Pennsylvania, United States
Overhead Service Technician
The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
Conduct planned maintenance and repairs on all types of crane and hoist systems.
Respond to emergency breakdown call‑outs, including after‑hours and weekend availability.
Perform extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions and establish necessary repairs using visual inspections and testing equipment.
Maintain a basic understanding of OSHA, ANSI, CMAA, and other relevant regulations; obtain specific regulations when requested.
Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports, and sales lead generation forms).
Review repairs with customers and obtain their signature on the daily service report to confirm acceptance of completed work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicles, forklifts, man lifts, operating machinery, etc.).
Keep an appropriate stock level of inventory and line‑stock items on the service vehicle.
Maintain a stock of required forms and literature on the service vehicle and use the proper documentation.
Maintain a professional appearance and image at all times.
Communicate regularly with the local office and call the service supervisor at least once per day.
Demonstrate excellent people skills to promote strong customer relationships.
Maintain Quality Assurance Standards.
Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education:
High school diploma, vocational‑technical school, crane training program, trade school, equivalent military experience or technical college training program preferred.
Minimum 2 years crane maintenance experience, including periodic annual inspections preferred.
Industrial HVAC Controls and Automation experience.
Knowledge of all safety standards/regulations related to crane maintenance.
Knowledge of AC/DC theory and ability to troubleshoot 480 VAC.
Experience with 3‑phase motor control systems preferred.
Experience with variable frequency drives preferred.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry.
Valid driver’s license in good standing that meets company requirements.
Ability to lift/pull at least 75 lbs and work at heights greater than six feet.
Standard schedule is 40 hours per week; must be available for varied hours, overtime, and on‑call duties.
Travel required.
Solid written and verbal communication skills.
Strong analytical, conceptual, and planning skills.
Excellent math skills and overall PC literacy (Microsoft Office).
Detail‑oriented, self‑motivated, disciplined, and able to multitask.
Must successfully complete criminal background check, physical, drug screen, and E‑verify.
Benefits and Compensation Mazzella offers market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Team‑oriented environment.
Work‑life balance.
Growth and development opportunities with a lifelong learning career path.
Humble, hungry, smart culture.
Competitive salaries.
Benefit coverage.
Technician service vehicle provided.
PPE and power tools provided.
Free virtual doctor visits with $0 copay (Teledoc).
Tuition reimbursement.
Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful risk control.
Lifelong learner – routinely acquire new skills and capabilities to add value.
Humble – emphasize the team over self, avoid excessive ego or status concerns.
Hungry – self‑motivated, diligent; exceed expectations whenever possible.
Smart – common sense about people, good judgment, and intuition around group dynamics.
EOE/Drug Free Workplace
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Mazzella Companies by 2x.
Locations covered: Cranberry, PA; Grove City, PA (Salary range: $60,000.00–$100,000.00); Shippenville, PA (Hourly: $23.00–$28.00).
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Responsibilities
Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
Conduct planned maintenance and repairs on all types of crane and hoist systems.
Respond to emergency breakdown call‑outs, including after‑hours and weekend availability.
Perform extensive on‑site electrical, electronic, mechanical and structural troubleshooting to determine root cause of equipment malfunctions and establish necessary repairs using visual inspections and testing equipment.
Maintain a basic understanding of OSHA, ANSI, CMAA, and other relevant regulations; obtain specific regulations when requested.
Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports, and sales lead generation forms).
Review repairs with customers and obtain their signature on the daily service report to confirm acceptance of completed work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicles, forklifts, man lifts, operating machinery, etc.).
Keep an appropriate stock level of inventory and line‑stock items on the service vehicle.
Maintain a stock of required forms and literature on the service vehicle and use the proper documentation.
Maintain a professional appearance and image at all times.
Communicate regularly with the local office and call the service supervisor at least once per day.
Demonstrate excellent people skills to promote strong customer relationships.
Maintain Quality Assurance Standards.
Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education:
High school diploma, vocational‑technical school, crane training program, trade school, equivalent military experience or technical college training program preferred.
Minimum 2 years crane maintenance experience, including periodic annual inspections preferred.
Industrial HVAC Controls and Automation experience.
Knowledge of all safety standards/regulations related to crane maintenance.
Knowledge of AC/DC theory and ability to troubleshoot 480 VAC.
Experience with 3‑phase motor control systems preferred.
Experience with variable frequency drives preferred.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry.
Valid driver’s license in good standing that meets company requirements.
Ability to lift/pull at least 75 lbs and work at heights greater than six feet.
Standard schedule is 40 hours per week; must be available for varied hours, overtime, and on‑call duties.
Travel required.
Solid written and verbal communication skills.
Strong analytical, conceptual, and planning skills.
Excellent math skills and overall PC literacy (Microsoft Office).
Detail‑oriented, self‑motivated, disciplined, and able to multitask.
Must successfully complete criminal background check, physical, drug screen, and E‑verify.
Benefits and Compensation Mazzella offers market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Team‑oriented environment.
Work‑life balance.
Growth and development opportunities with a lifelong learning career path.
Humble, hungry, smart culture.
Competitive salaries.
Benefit coverage.
Technician service vehicle provided.
PPE and power tools provided.
Free virtual doctor visits with $0 copay (Teledoc).
Tuition reimbursement.
Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful risk control.
Lifelong learner – routinely acquire new skills and capabilities to add value.
Humble – emphasize the team over self, avoid excessive ego or status concerns.
Hungry – self‑motivated, diligent; exceed expectations whenever possible.
Smart – common sense about people, good judgment, and intuition around group dynamics.
EOE/Drug Free Workplace
Seniority Level Mid‑Senior level
Employment Type Part‑time
Job Function Information Technology
Industries Automation Machinery Manufacturing
Referrals increase your chances of interviewing at Mazzella Companies by 2x.
Locations covered: Cranberry, PA; Grove City, PA (Salary range: $60,000.00–$100,000.00); Shippenville, PA (Hourly: $23.00–$28.00).
#J-18808-Ljbffr