Applied Business Software, Inc.
Software Support Specialist II
Applied Business Software, Inc., Huntington Beach, California, us, 92615
We are seeking an experienced Customer Service Representative who will deliver exceptional customer and technical support through accurate troubleshooting.
This role will focus on serving as an escalation point for complex issues, providing mentorship to Tier 1 specialists, and contributing to process improvement, supporting our continued growth as a SaaS business and strengthening internal processes, performance, and cross-team alignment.
The Mortgage Office®
software is recognized for its reliability, compliance, and user-friendly design, backed by a company culture defined by trust, long-tenured employees, and deep commitment to our customers.
Qualifications
Bachelor’s degree in a related field or equivalent work experience.
2-5 years in technical support or customer success roles, preferably in a B2B SaaS or Fintech environment.
Proficiency in using customer support software and tools.
Ability to work cross-functionally with Engineering and Product teams (bug logging/tracking).
What You’ll Do
Handle advanced troubleshooting and software configuration issues.
Collaborate with Product and Engineering teams to resolve recurring problems.
Mentor and assist Tier 1 specialists with complex cases.
Update and refine internal documentation and support procedures.
Nice to Have
Working knowledge of APIs, databases, or system integrations.
Experience working with HubSpot CRM and Azure DevOps.
Technical writing skills for producing and refining support troubleshooting documentation.
Microsoft Excel proficiency and strong comfort with numbers, formulas, and logical reasoning.
Competitive Salary and Benefits Package (commensurate with experience)
Collaborative, team-oriented company culture
401K with company funded match
Generous Paid Time Off plan
Fully stocked kitchen, game room, and regular team events
Awesome company Christmas party
Why Join The Mortgage Office? Competitive Compensation
Attractive salary with performance bonuses.
Health coverage, retirement savings plan, and more.
Innovative Environment
Work with cutting-edge technologies in a collaborative setting.
Professional Growth
Access to training and development programs to advance your career.
Impactful Work
Contribute to solutions that are transforming the private lending industry.
At The Mortgage Office, we are committed to building a diverse team. We celebrate different ideas and believe that a variety of perspectives makes us stronger. We are proud to be an equal opportunity employer and welcome all qualified applicants.
How to Apply Ready to build with us? Send your resume and a brief note highlighting your relevant experience to careers@absnetwork.com
#J-18808-Ljbffr
This role will focus on serving as an escalation point for complex issues, providing mentorship to Tier 1 specialists, and contributing to process improvement, supporting our continued growth as a SaaS business and strengthening internal processes, performance, and cross-team alignment.
The Mortgage Office®
software is recognized for its reliability, compliance, and user-friendly design, backed by a company culture defined by trust, long-tenured employees, and deep commitment to our customers.
Qualifications
Bachelor’s degree in a related field or equivalent work experience.
2-5 years in technical support or customer success roles, preferably in a B2B SaaS or Fintech environment.
Proficiency in using customer support software and tools.
Ability to work cross-functionally with Engineering and Product teams (bug logging/tracking).
What You’ll Do
Handle advanced troubleshooting and software configuration issues.
Collaborate with Product and Engineering teams to resolve recurring problems.
Mentor and assist Tier 1 specialists with complex cases.
Update and refine internal documentation and support procedures.
Nice to Have
Working knowledge of APIs, databases, or system integrations.
Experience working with HubSpot CRM and Azure DevOps.
Technical writing skills for producing and refining support troubleshooting documentation.
Microsoft Excel proficiency and strong comfort with numbers, formulas, and logical reasoning.
Competitive Salary and Benefits Package (commensurate with experience)
Collaborative, team-oriented company culture
401K with company funded match
Generous Paid Time Off plan
Fully stocked kitchen, game room, and regular team events
Awesome company Christmas party
Why Join The Mortgage Office? Competitive Compensation
Attractive salary with performance bonuses.
Health coverage, retirement savings plan, and more.
Innovative Environment
Work with cutting-edge technologies in a collaborative setting.
Professional Growth
Access to training and development programs to advance your career.
Impactful Work
Contribute to solutions that are transforming the private lending industry.
At The Mortgage Office, we are committed to building a diverse team. We celebrate different ideas and believe that a variety of perspectives makes us stronger. We are proud to be an equal opportunity employer and welcome all qualified applicants.
How to Apply Ready to build with us? Send your resume and a brief note highlighting your relevant experience to careers@absnetwork.com
#J-18808-Ljbffr