Senior SaaS Support Specialist & Escalation Lead

A leader in private lending technology is seeking an experienced Customer Service Representative who will deliver exceptional customer and technical support. The role includes handling advanced troubleshooting, mentoring Tier 1 specialists, and collaborating with engineering teams. The ideal candidate has a bachelor's degree, 2-5 years in technical support, and proficiency in customer support software. This position offers competitive compensation with a pay range of $65,000 - $80,000 annually, along with comprehensive health and retirement benefits. #J-18808-Ljbffr