SaaS Support Specialist II: Escalations & Mentorship

A software solutions provider in California seeks an experienced Customer Service Representative to deliver exceptional support and solve complex issues. The role includes mentoring Tier 1 specialists and collaborating with teams to improve processes. Applicants should have experience in technical support within a B2B SaaS environment and strong problem-solving skills. Offering competitive salary and benefits, this company fosters a collaborative atmosphere with numerous perks including a 401K match and professional development opportunities. #J-18808-Ljbffr