Cincinnati Children's Office of Academic Affairs and Career Development
Patient Representative II
Cincinnati Children's Office of Academic Affairs and Career Development, Cincinnati, Ohio, United States, 45208
Patient Representative II
Office of Academic Affairs and Career Development, Cincinnati Children’s Hospital Medical Center (CCHMC)
Location:
South Campus
Schedule:
Full time – Day shift (United States of America)
Employee Status:
Regular
FTE:
1.0
Weekly Hours:
40
Job Responsibilities
Customer Service – Provides assistance and services to patients, families, staff and external agencies in accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Communicates with management to explain system errors or recommend changes to the system.
Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Safety – Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Accesses only information and records necessary to perform the responsibilities of the position.
Job Qualifications
High school diploma or equivalent.
2+ years of work experience in a related job discipline.
Pay Expected Starting Pay Range: Annualized pay may vary based on FTE status $18.16 - $22.25
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability.
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Location:
South Campus
Schedule:
Full time – Day shift (United States of America)
Employee Status:
Regular
FTE:
1.0
Weekly Hours:
40
Job Responsibilities
Customer Service – Provides assistance and services to patients, families, staff and external agencies in accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Communicates with management to explain system errors or recommend changes to the system.
Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Safety – Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Accesses only information and records necessary to perform the responsibilities of the position.
Job Qualifications
High school diploma or equivalent.
2+ years of work experience in a related job discipline.
Pay Expected Starting Pay Range: Annualized pay may vary based on FTE status $18.16 - $22.25
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability.
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