COOLSOFT
Microsoft Active Directory Customer Service Consultant
COOLSOFT, Madison, Wisconsin, us, 53774
Microsoft Active Directory Customer Service Consultant (Jobs in Madison, WI)
Requirement id 156505
Job title Consultant
Job location in Madison, WI
Skills required Computer Software Systems, Operating Systems, Microsoft Active Directory, Customer Service
Open Date 02-Jan-2026
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter: coolsoft
Job Description Consultant: Computer Software Systems, Operating Systems, Microsoft Active Directory, Customer Service
Start date : 02/09/2026
End Date : 06/30/2026
Submission deadline : 1/9/2026 4:00:00 PM
Note
Interview Process: First round via Teams, Second round On-site in Madison. Duration of the Contract: 6/30/2026 with potential for extension Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison. Description
This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Required Skills
Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required. Hardware and software troubleshooting skills are required Able to work in a team as well as independently Experienced in providing professional and courteous customer service is required Additional Skills
Excellent verbal and written communication skills is preferred Three or more years relevant work experience with Windows 10/11 is preferred. Experience with a ticketing system such as JIRA Two or more years relevant work experience with OSX is preferred. Experience and knowledge of computer security is preferred. Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures Documents inquiries and responses and recommends procedural improvements to unit leadership Job Title in Contract
Desktop Support IV Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156505 while calling. EOE Protected Veterans/Disability
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Interview Process: First round via Teams, Second round On-site in Madison. Duration of the Contract: 6/30/2026 with potential for extension Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison. Description
This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT). Required Skills
Knowledge of computer software, operating systems, hardware and networking is required Experience with Microsoft Active Directory is required. Hardware and software troubleshooting skills are required Able to work in a team as well as independently Experienced in providing professional and courteous customer service is required Additional Skills
Excellent verbal and written communication skills is preferred Three or more years relevant work experience with Windows 10/11 is preferred. Experience with a ticketing system such as JIRA Two or more years relevant work experience with OSX is preferred. Experience and knowledge of computer security is preferred. Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures Documents inquiries and responses and recommends procedural improvements to unit leadership Job Title in Contract
Desktop Support IV Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 156505 while calling. EOE Protected Veterans/Disability
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