FHR
Job Description
Candidate will be required to work 100% on-site in Madison, WI.
Our direct client has an opening for Desktop Support Specialist #141660. This position is for 6-12 months, with option of extension, and will be worked 100% on-site in Madison, WI.
If you are interested, please submit the following: YOUR CURRENT RESUME, YOUR HOURLY RATE.
Below is the job description – Resumes due ASAP.
Top Skills & Years of Experience
10 years of knowledge of computer software, operating systems, hardware and networking
10 years of hardware and software troubleshooting skills
10 years of experience with Microsoft Active Directory
10 years of experience providing professional and courteous customer service
Three or more years relevant work experience with Windows 10/11 (preferred)
Two or more years relevant work experience with macOS (preferred)
Experience and knowledge of computer security (preferred)
Description Position Summary: This position reports directly to the IIT User Support Services Manager and will be part of a multi‑department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Required Skills
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work in a team as well as independently
Experience providing professional and courteous customer service
Additional Skills
Excellent verbal and written communication skills (preferred)
Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.
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Our direct client has an opening for Desktop Support Specialist #141660. This position is for 6-12 months, with option of extension, and will be worked 100% on-site in Madison, WI.
If you are interested, please submit the following: YOUR CURRENT RESUME, YOUR HOURLY RATE.
Below is the job description – Resumes due ASAP.
Top Skills & Years of Experience
10 years of knowledge of computer software, operating systems, hardware and networking
10 years of hardware and software troubleshooting skills
10 years of experience with Microsoft Active Directory
10 years of experience providing professional and courteous customer service
Three or more years relevant work experience with Windows 10/11 (preferred)
Two or more years relevant work experience with macOS (preferred)
Experience and knowledge of computer security (preferred)
Description Position Summary: This position reports directly to the IIT User Support Services Manager and will be part of a multi‑department user support services team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
Required Skills
Knowledge of computer software, operating systems, hardware and networking
Experience with Microsoft Active Directory
Hardware and software troubleshooting skills
Ability to work in a team as well as independently
Experience providing professional and courteous customer service
Additional Skills
Excellent verbal and written communication skills (preferred)
Job Responsibilities
Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
Documents inquiries and responses and recommends procedural improvements to unit leadership
I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.
#J-18808-Ljbffr