Idaho Housing and Finance Association
Customer Service Representative
Idaho Housing and Finance Association, Boise, Idaho, United States, 83708
Join to apply for the
Customer Service Representative
role at
Idaho Housing and Finance Association .
We're seeking a highly skilled and customer-focused Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience.
In This Role, You'll
Provide exceptional customer service, addressing concerns and resolving issues with precision and care
Assist with administration of single-family home loans with accuracy and efficiency
Actively listen to customers, offering education and support to help them navigate their mortgage journey
Maintain the highest level of confidentiality and security when handling client information
Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
Other job duties as assigned
Requirements
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
Familiarity with mortgage terminology and processes is a plus
High school diploma or equivalent required
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Salary: $18 per hour.
Location: Boise, ID.
Apply now to start your journey!
#J-18808-Ljbffr
Customer Service Representative
role at
Idaho Housing and Finance Association .
We're seeking a highly skilled and customer-focused Customer Service Representative to join our Loan Servicing Department, where you'll play a vital role in delivering exceptional service to our customers, ensuring their mortgage-related needs are met. As a key member of our team, you'll be responsible for responding to customer inquiries related to their mortgage payments, taxes, and insurance, and providing a positive customer experience.
In This Role, You'll
Provide exceptional customer service, addressing concerns and resolving issues with precision and care
Assist with administration of single-family home loans with accuracy and efficiency
Actively listen to customers, offering education and support to help them navigate their mortgage journey
Maintain the highest level of confidentiality and security when handling client information
Redirect calls to the appropriate agents, queues, or departments, ensuring seamless communication
Other job duties as assigned
Requirements
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities
Familiarity with mortgage terminology and processes is a plus
High school diploma or equivalent required
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.
Salary: $18 per hour.
Location: Boise, ID.
Apply now to start your journey!
#J-18808-Ljbffr