Munro Footwear Group
Job Description
Position Title: IT Systems Support -2 - (25143103)
To be considered for Department of Livestock positions, applicants must submit any required application materials through the State Careers website at Statecareers.mt.gov.
This position is posted as an open until filled recruitment with a first review of applications on January 13, 2026.
Materials Required of Applicants
Cover Letter:
In your cover letter, please be sure to explain your interest in this position as well as how you believe your experiences and education make you a perfect candidate for this position.
Resume
References:
References will be required of finalist applicants prior to an offer of employment, however are not a required task of the application process at this time.
About this Opportunity! The Montana Department of Livestock is searching for an IT Professional to join the team.
Essential Functions (Major Duties or Responsibilities)
Assists customers and users with computer or technology-related problems.
Troubleshoots and resolves technical issues and assists with computer testing.
Answers questions and trains users about computer processes and procedures.
Maintains records of technical issues, customer problems, and actions taken to resolve problems.
Resolves technical support issues for non-technical users.
Set up hardware and software for users.
Provides training to users for software programs and peripheral hardware such as printers or other equipment.
Performs routine maintenance tasks.
Tests and evaluates existing networks, applications or computer systems.
Routinely conducts research to identify and implement solutions for technical problems where the cause is not a known issue.
Tracks and reports recurring technical issues requiring system modification to IT system administrators, analysts or managers for resolution.
Responds directly to escalated customer issues that IT Systems Support from lower levels cannot resolve.
Provides specialized support functions.
Physical and Environmental Demands Duties of the incumbent require physical activity in the form of bending, stooping, lifting, moving throughout the department, and working in confined areas where electronic equipment is located. The incumbent needs to be able to move equipment weighing up to 50 pounds between offices. May be required to work more than 8 hours per day working with a computer and occasionally may be required to work more than 40 hours in a work week. May be required to work weekends or after hours or on-call to perform system upgrades or changes and respond to issues. Travel is minimal in this position up to 5% of the time. The incumbent in this position must maintain a good attendance record to be successful and a majority of this work will be conducted from the Helena Office in order to effectively provide needed customer services. This position does however, qualify for 1-2 days of telework upon supervisor approval and after an established training period.
Knowledge, Skills, and Abilities (Behaviors) A strong customer service focus, with ability to maintain positive working relationships.
Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques.
Knowledge of the following hardware: computers, servers, printers, mobile devices, and other department-supported hardware as implemented.
Knowledge of the following software: Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.).
Knowledge of the following software: Microsoft Server, Microsoft PowerShell, security software and tools, and other department supported software as implemented.
Ability to function effectively as a member of a team and independently.
Ability to effectively communicate complex concepts in one-on-one and teaching situations.
Ability to write clear and usable instructions for both technical and non-technical audiences.
Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product quality.
Ability to apply innovative thinking in conjunction with an understanding of emerging technologies to address the needs and problems of end users and customers.
Strong aptitude for learning new skills, adapting to new technologies, and implementing new methodologies.
Reasons to Work for the Montana Department of Livestock Our Work Matters! We are proud of the work we do, to find out more about the Department of Livestock visit our website at Liv.mt.gov or click HERE.
Your Total Rewards Package as a State of Montana Employee When you work for the State of Montana, the compensation for your hard work is more than just a paycheck. Our robust total rewards package invests in your long-term well‑being and success. Other benefits include:
Health Coverage: Comprehensive health, dental, vision, life insurance coverage, flexible spending accounts, and EAP.
Retirement: Choice between two retirement plans with a strong employer contribution (8.73% - 9.07% of your annual salary).
Work/Life Balance: A combination of 38 paid days off a year (vacation, sick leave, and holidays). Partial telework or hybrid schedules may be available.
Career Growth: Significant opportunities for career progression, training, and professional development.
Financial Benefits: Eligibility for Public Service Loan Forgiveness (PSLF) and potential longevity raises with continuous service.
On‑Site Benefits: Free telehealth and access to free employee medical clinics through our medical plan.
This position may be eligible for a statutory base pay increase effective on July 1, 2026.
Why Montana? Work Hard. Play Harder: Montana consistently ranks as a premier place to live, offering a perfect blend of a friendly, vibrant small‑town atmosphere and unparalleled access to the Rocky Mountains and world‑class outdoor recreation (skiing, hiking, fishing, and more). If you seek a professional challenge alongside an exceptional quality of life, this is your chance.
Minimum Qualifications – (Required Education and Experience) Associate degree in information technology or related field.
Three years of experience working on a help desk or in a helpdesk support role.
Other combinations of education and experience may be substituted and will be evaluated on an individual basis.
Preferred Qualifications
Prior work with the State of Montana providing IT Services.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary $63,440.00 - $73,076.43 Yearly Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan.
Number of Openings 1 Employee Status: Regular Schedule: Full‑Time
Job Type Standard
Shift Day Job
Travel Yes, 5 % of the Time
Primary Location Helena Agency: Department of Livestock Union: 000 - None
Posting Date Jan 5, 2026, 4:12:14 PM Closing Date (based on your computer's timezone): Ongoing
Required Application Materials Cover Letter, Resume
Contact Information Name: Human Resources | Email: Michael.Spatz2@mt.gov | Phone: 406-444-5684
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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To be considered for Department of Livestock positions, applicants must submit any required application materials through the State Careers website at Statecareers.mt.gov.
This position is posted as an open until filled recruitment with a first review of applications on January 13, 2026.
Materials Required of Applicants
Cover Letter:
In your cover letter, please be sure to explain your interest in this position as well as how you believe your experiences and education make you a perfect candidate for this position.
Resume
References:
References will be required of finalist applicants prior to an offer of employment, however are not a required task of the application process at this time.
About this Opportunity! The Montana Department of Livestock is searching for an IT Professional to join the team.
Essential Functions (Major Duties or Responsibilities)
Assists customers and users with computer or technology-related problems.
Troubleshoots and resolves technical issues and assists with computer testing.
Answers questions and trains users about computer processes and procedures.
Maintains records of technical issues, customer problems, and actions taken to resolve problems.
Resolves technical support issues for non-technical users.
Set up hardware and software for users.
Provides training to users for software programs and peripheral hardware such as printers or other equipment.
Performs routine maintenance tasks.
Tests and evaluates existing networks, applications or computer systems.
Routinely conducts research to identify and implement solutions for technical problems where the cause is not a known issue.
Tracks and reports recurring technical issues requiring system modification to IT system administrators, analysts or managers for resolution.
Responds directly to escalated customer issues that IT Systems Support from lower levels cannot resolve.
Provides specialized support functions.
Physical and Environmental Demands Duties of the incumbent require physical activity in the form of bending, stooping, lifting, moving throughout the department, and working in confined areas where electronic equipment is located. The incumbent needs to be able to move equipment weighing up to 50 pounds between offices. May be required to work more than 8 hours per day working with a computer and occasionally may be required to work more than 40 hours in a work week. May be required to work weekends or after hours or on-call to perform system upgrades or changes and respond to issues. Travel is minimal in this position up to 5% of the time. The incumbent in this position must maintain a good attendance record to be successful and a majority of this work will be conducted from the Helena Office in order to effectively provide needed customer services. This position does however, qualify for 1-2 days of telework upon supervisor approval and after an established training period.
Knowledge, Skills, and Abilities (Behaviors) A strong customer service focus, with ability to maintain positive working relationships.
Knowledge of information processes and network technologies, including the various hardware platforms, software applications (both server and workstation), hardware and software configurations, peripherals, and troubleshooting and diagnostics tools and techniques.
Knowledge of the following hardware: computers, servers, printers, mobile devices, and other department-supported hardware as implemented.
Knowledge of the following software: Microsoft Active Directory, Microsoft Windows, Group Policy Management, Microsoft Office (Word, Excel, Outlook, etc.).
Knowledge of the following software: Microsoft Server, Microsoft PowerShell, security software and tools, and other department supported software as implemented.
Ability to function effectively as a member of a team and independently.
Ability to effectively communicate complex concepts in one-on-one and teaching situations.
Ability to write clear and usable instructions for both technical and non-technical audiences.
Ability to prioritize tasks and manage multiple projects to meet deadlines while maintaining consistently high levels of product quality.
Ability to apply innovative thinking in conjunction with an understanding of emerging technologies to address the needs and problems of end users and customers.
Strong aptitude for learning new skills, adapting to new technologies, and implementing new methodologies.
Reasons to Work for the Montana Department of Livestock Our Work Matters! We are proud of the work we do, to find out more about the Department of Livestock visit our website at Liv.mt.gov or click HERE.
Your Total Rewards Package as a State of Montana Employee When you work for the State of Montana, the compensation for your hard work is more than just a paycheck. Our robust total rewards package invests in your long-term well‑being and success. Other benefits include:
Health Coverage: Comprehensive health, dental, vision, life insurance coverage, flexible spending accounts, and EAP.
Retirement: Choice between two retirement plans with a strong employer contribution (8.73% - 9.07% of your annual salary).
Work/Life Balance: A combination of 38 paid days off a year (vacation, sick leave, and holidays). Partial telework or hybrid schedules may be available.
Career Growth: Significant opportunities for career progression, training, and professional development.
Financial Benefits: Eligibility for Public Service Loan Forgiveness (PSLF) and potential longevity raises with continuous service.
On‑Site Benefits: Free telehealth and access to free employee medical clinics through our medical plan.
This position may be eligible for a statutory base pay increase effective on July 1, 2026.
Why Montana? Work Hard. Play Harder: Montana consistently ranks as a premier place to live, offering a perfect blend of a friendly, vibrant small‑town atmosphere and unparalleled access to the Rocky Mountains and world‑class outdoor recreation (skiing, hiking, fishing, and more). If you seek a professional challenge alongside an exceptional quality of life, this is your chance.
Minimum Qualifications – (Required Education and Experience) Associate degree in information technology or related field.
Three years of experience working on a help desk or in a helpdesk support role.
Other combinations of education and experience may be substituted and will be evaluated on an individual basis.
Preferred Qualifications
Prior work with the State of Montana providing IT Services.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Salary $63,440.00 - $73,076.43 Yearly Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.) Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan.
Number of Openings 1 Employee Status: Regular Schedule: Full‑Time
Job Type Standard
Shift Day Job
Travel Yes, 5 % of the Time
Primary Location Helena Agency: Department of Livestock Union: 000 - None
Posting Date Jan 5, 2026, 4:12:14 PM Closing Date (based on your computer's timezone): Ongoing
Required Application Materials Cover Letter, Resume
Contact Information Name: Human Resources | Email: Michael.Spatz2@mt.gov | Phone: 406-444-5684
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
#J-18808-Ljbffr