CA Department of Corrections & Rehabilitation
Senior Payroll and Customer Service Representative
CA Department of Corrections & Rehabilitation, Sacramento, California, United States, 95828
Senior Payroll and Customer Service Representative
Join to apply for the
Senior Payroll and Customer Service Representative
role at
CA Department of Corrections & Rehabilitation .
Job Description and Duties Effective July 1, 2025, the Personal Leave Program (PLP 2025) was implemented in response to the status of the State budget. The PLP 2025 requires that each full-time employee receive a 3% reduction in pay in exchange for five (5) hours of PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes.
Individuals who are eligible for a Training and Development assignment may also be considered for this position.
Under the general direction of Supervisor I, General Transactions, Payroll and Benefit Operations (PBO), in a customer‑service oriented environment, the Senior Personnel Specialist serves as the expert staff resource responsible for handling difficult and complex payroll and benefit issues. The Senior Personnel Specialist researches critical personnel problems and recommends alternative solutions, requiring a thorough and detailed knowledge of appropriate laws, rules, and regulations from CalHR, SCO, CalPERS, and other control agencies. In addition, this position reviews control‑agency letters, memos, bargaining unit contract provisions, and develops/revises internal procedures. It regularly completes personnel transactions and acts as a lead/trainer in timesheet, attendance, leave accrual, benefits, record‑keeping, personnel documentation, and related transactions, consistently exercising high confidentiality, initiative, responsibility, independence, and customer service. The position requires use of BIS data for many daily activities, and PBO staff use BIS on an ongoing basis as required by duties.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user‑friendly system that provides applicants access to real‑time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates can also provide additional information needed in the hiring process, including setting up interviews as required. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 3352.
CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their application.
Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
You will find additional information about the job in the Duty Statement.
Working Conditions
The position provides hybrid telework opportunities, with employees required to work in‑person at least two days per week. However, changes to the hybrid/telework program are at the department's discretion. The successful candidate must reside in California upon appointment.
Location: 10000 Goethe Road, Sacramento, California 95827.
Minimum Requirements
SENIOR PERSONNEL SPECIALIST
Additional Documents
Job Application Package Checklist
Duty Statement
Position Details
Job Code #:
JC-503112
Position #(s):
065-575-1317-001
Working Title:
Senior Payroll and Customer Service Representative
Classification:
SENIOR PERSONNEL SPECIALIST
Salary:
$5,663.00 - $7,097.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday
Vision We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug‑free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES – National Association of Credential Evaluation Services.
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov.
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Desirable Qualifications
Ability to communicate effectively, both orally and in writing, at all levels of staff.
Ability to work independently, cooperatively, and effectively with staff at various levels.
Strong organizational skills.
Familiarity with State personnel and accounting policies and procedures.
Ability to multi‑task and work in a fast‑paced environment.
Exceptional customer service skills.
Ability to handle and adjust to multiple assignments, priorities, and critical deadlines.
Contact Information Human Resources Contact: Kelly McGettigan (279) 210-3987 kelly.mcgettigan@cdcr.ca.gov
Hiring Unit Contact: CDCR Hiring Support (877) 297-5599 CDCRHiringSupport@cdcr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office.
EEO Contact: Office of Civil Rights (916) 255-0458 M_CivilRights@cdcr.ca.gov
California Relay Service: 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to the questions listed below. The SOQ should be titled with your name and “Statement of Qualifications.” Please list the question and then your response. Limit your SOQ to a maximum of one (1) page, single‑spaced, twelve‑point Arial font.
Describe your specific skills or experience that will allow you to succeed in the Senior Personnel Specialist classification.
Describe your experience working on a large project with colleagues. Include the end result of project.
For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Law Enforcement
#J-18808-Ljbffr
Senior Payroll and Customer Service Representative
role at
CA Department of Corrections & Rehabilitation .
Job Description and Duties Effective July 1, 2025, the Personal Leave Program (PLP 2025) was implemented in response to the status of the State budget. The PLP 2025 requires that each full-time employee receive a 3% reduction in pay in exchange for five (5) hours of PLP 2025 leave credits monthly through June 2027. Salaries do not reflect the recent changes.
Individuals who are eligible for a Training and Development assignment may also be considered for this position.
Under the general direction of Supervisor I, General Transactions, Payroll and Benefit Operations (PBO), in a customer‑service oriented environment, the Senior Personnel Specialist serves as the expert staff resource responsible for handling difficult and complex payroll and benefit issues. The Senior Personnel Specialist researches critical personnel problems and recommends alternative solutions, requiring a thorough and detailed knowledge of appropriate laws, rules, and regulations from CalHR, SCO, CalPERS, and other control agencies. In addition, this position reviews control‑agency letters, memos, bargaining unit contract provisions, and develops/revises internal procedures. It regularly completes personnel transactions and acts as a lead/trainer in timesheet, attendance, leave accrual, benefits, record‑keeping, personnel documentation, and related transactions, consistently exercising high confidentiality, initiative, responsibility, independence, and customer service. The position requires use of BIS data for many daily activities, and PBO staff use BIS on an ongoing basis as required by duties.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user‑friendly system that provides applicants access to real‑time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates can also provide additional information needed in the hiring process, including setting up interviews as required. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 3352.
CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their application.
Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
You will find additional information about the job in the Duty Statement.
Working Conditions
The position provides hybrid telework opportunities, with employees required to work in‑person at least two days per week. However, changes to the hybrid/telework program are at the department's discretion. The successful candidate must reside in California upon appointment.
Location: 10000 Goethe Road, Sacramento, California 95827.
Minimum Requirements
SENIOR PERSONNEL SPECIALIST
Additional Documents
Job Application Package Checklist
Duty Statement
Position Details
Job Code #:
JC-503112
Position #(s):
065-575-1317-001
Working Title:
Senior Payroll and Customer Service Representative
Classification:
SENIOR PERSONNEL SPECIALIST
Salary:
$5,663.00 - $7,097.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday
Vision We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug‑free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES – National Association of Credential Evaluation Services.
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov.
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Desirable Qualifications
Ability to communicate effectively, both orally and in writing, at all levels of staff.
Ability to work independently, cooperatively, and effectively with staff at various levels.
Strong organizational skills.
Familiarity with State personnel and accounting policies and procedures.
Ability to multi‑task and work in a fast‑paced environment.
Exceptional customer service skills.
Ability to handle and adjust to multiple assignments, priorities, and critical deadlines.
Contact Information Human Resources Contact: Kelly McGettigan (279) 210-3987 kelly.mcgettigan@cdcr.ca.gov
Hiring Unit Contact: CDCR Hiring Support (877) 297-5599 CDCRHiringSupport@cdcr.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office.
EEO Contact: Office of Civil Rights (916) 255-0458 M_CivilRights@cdcr.ca.gov
California Relay Service: 1‑800‑735‑2929 (TTY), 1‑800‑735‑2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Statement of Qualifications All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to the questions listed below. The SOQ should be titled with your name and “Statement of Qualifications.” Please list the question and then your response. Limit your SOQ to a maximum of one (1) page, single‑spaced, twelve‑point Arial font.
Describe your specific skills or experience that will allow you to succeed in the Senior Personnel Specialist classification.
Describe your experience working on a large project with colleagues. Include the end result of project.
For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Law Enforcement
#J-18808-Ljbffr