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Gulf Winds International

Dispatcher - DFW Terminals

Gulf Winds International, Fort Worth, Texas, United States, 76102

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Dispatcher - DFW Terminals

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Gulf Winds International

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Company Overview Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top‑notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston‑based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve‑outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Job Title Dispatcher

Department Operations

Location Dallas & Fort Worth Terminals – In Person

Reports To Terminal Manager

Position Type Full‑time

Eligibility Only candidates living in the DFW Metroplex area will be considered.

Purpose of Position The Dispatcher position ensures timely, accurate and efficient service to GWI customers and drivers. Requires strong problem‑solving skills, leadership, mentoring abilities, multi‑tasking and superior communication abilities.

Primary Job Responsibilities

Ensure Independent Contractor satisfaction by facilitating load distribution.

Achieve driver retention and growth goals by ensuring driver success while maintaining strong relationships with the independent contractors and employee drivers.

Work closely with critical departments (Safety, Driver Recruitment, Customer Service, Sales) to best serve our drivers and internal/external customers.

Promote a culture of Operational Excellence focused on safety and quality.

Execute daily workload while ensuring customer requirements are met to achieve world‑class service.

Track and manage all Gulf Winds equipment to ensure proper utilization.

Cross‑train to cover workload distribution when the Terminal Manager is out.

Openly communicate challenges/opportunities as they arise along with creative solutions to overcome.

Manage cost with focus on increasing profitability of the terminal as well as minimizing cost to customers.

Ensure proper maintenance and cleanliness/up‑keep of the facility, ensuring it is stocked with correct supplies and materials.

Manage quarterly KPIs to support company goals.

Requirements: Knowledge, Skills, and Abilities

Organizational skills.

Professional communication & writing skills.

Self‑starter willing to work with minimal supervision.

Problem resolution skills.

Computer skills (Internet and Prism Software preferred).

Computer literate with MS Word, Excel and Outlook.

Logistics and Intermodal experience preferred.

Perform other related duties as assigned.

Minimum Qualifications

High School Diploma or GED.

Dependable and able to work independently.

Previous transportation experience preferred.

Seniority Level Associate

Employment Type Full‑time

Job Function Strategy/Planning and Information Technology

Industry Transportation/Trucking/Railroad

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