TaskUs
Why consider this job opportunity
Competitive salary with a comprehensive benefits package
Opportunities for professional growth and the chance to learn from various functions
Inclusive and fun workplace culture
Commitment to employee well-being and a People First approach
Chance to provide empathetic, first-class support to customers in the healthcare sector
What to Expect (Job Responsibilities)
Provide empathetic support to customers via phone and email, addressing inquiries and educating on healthcare programs
Process and validate inbound medical record requests while adhering to HIPAA regulations to protect patient information
Review patient insurance claims and verify benefits through online portals, ensuring accurate billing data
Manage multiple software applications for data entry and maintain accurate account information
Track metrics and provide detailed reports on customer experience and resolution rates
What is Required (Qualifications)
Minimum of 1 year of customer service experience
Minimum of 1 year of call center experience
Experience in healthcare support, technical support, and health insurance verifications (highly preferred)
Proficiency in data entry and understanding of HIPAA regulations
Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications)
Experience in medical billing or coding (highly preferred)
Background in a medical office setting
Strong attention to detail and adaptability in ambiguous situations
Demonstrated ability to multitask and improve processes
#OutsourcedServices #CustomerExperience #HealthcareSupport #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Competitive salary with a comprehensive benefits package
Opportunities for professional growth and the chance to learn from various functions
Inclusive and fun workplace culture
Commitment to employee well-being and a People First approach
Chance to provide empathetic, first-class support to customers in the healthcare sector
What to Expect (Job Responsibilities)
Provide empathetic support to customers via phone and email, addressing inquiries and educating on healthcare programs
Process and validate inbound medical record requests while adhering to HIPAA regulations to protect patient information
Review patient insurance claims and verify benefits through online portals, ensuring accurate billing data
Manage multiple software applications for data entry and maintain accurate account information
Track metrics and provide detailed reports on customer experience and resolution rates
What is Required (Qualifications)
Minimum of 1 year of customer service experience
Minimum of 1 year of call center experience
Experience in healthcare support, technical support, and health insurance verifications (highly preferred)
Proficiency in data entry and understanding of HIPAA regulations
Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications)
Experience in medical billing or coding (highly preferred)
Background in a medical office setting
Strong attention to detail and adaptability in ambiguous situations
Demonstrated ability to multitask and improve processes
#OutsourcedServices #CustomerExperience #HealthcareSupport #CareerGrowth #InclusiveWorkplace
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr