TaskUs
Overview
Employer Industry: Outsourced Digital Services and Customer Experience
Why consider this job opportunity:
Competitive salary
Comprehensive benefits package
Opportunities for professional growth and development across various functions
Inclusive and fun workplace culture
Commitment to a People First culture that prioritizes employee well-being
Responsibilities
Deliver exceptional customer service by addressing customer inquiries and resolving issues efficiently
Research and provide accurate and timely responses to inquiries through phone, email, and live chat support
Navigate internal and external documentation to deliver world-class service
Identify and escalate unresolved issues to appropriate internal teams
Adhere to established protocols and company policies to ensure consistent customer service delivery
Qualifications
Must be at least a high school graduate
Proficient in using Windows OS, Apple OS, Microsoft Office, and Google applications
Must meet a minimum typing requirement of 25 words per minute
Fluent in English, both written and spoken
Computer literate and familiar with customer support software, including Zendesk and Slack
Preferred Qualifications
Strong problem-solving and critical-thinking skills
Excellent written and oral communication abilities
Adaptability to changing processes and information
Team player who actively participates in department initiatives
Resilient and professional in challenging situations
#OutsourcedServices #CustomerExperience #CareerGrowth #InclusiveWorkplace #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Competitive salary
Comprehensive benefits package
Opportunities for professional growth and development across various functions
Inclusive and fun workplace culture
Commitment to a People First culture that prioritizes employee well-being
Responsibilities
Deliver exceptional customer service by addressing customer inquiries and resolving issues efficiently
Research and provide accurate and timely responses to inquiries through phone, email, and live chat support
Navigate internal and external documentation to deliver world-class service
Identify and escalate unresolved issues to appropriate internal teams
Adhere to established protocols and company policies to ensure consistent customer service delivery
Qualifications
Must be at least a high school graduate
Proficient in using Windows OS, Apple OS, Microsoft Office, and Google applications
Must meet a minimum typing requirement of 25 words per minute
Fluent in English, both written and spoken
Computer literate and familiar with customer support software, including Zendesk and Slack
Preferred Qualifications
Strong problem-solving and critical-thinking skills
Excellent written and oral communication abilities
Adaptability to changing processes and information
Team player who actively participates in department initiatives
Resilient and professional in challenging situations
#OutsourcedServices #CustomerExperience #CareerGrowth #InclusiveWorkplace #ProfessionalDevelopment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr