CQ Partners
Base pay range
$19.00/hr - $21.00/hr
Join Our Team as a Front Office Professional at North Valley ENT Position: Front Office
Who We Are
At
North Valley ENT , we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care.
As a
Front Office Professional , you will serve as the first point of contact for patients and play a critical role in ensuring smooth clinic operations. This position requires strong customer service skills, attention to detail, and experience working in a medical office setting.
Essential Duties And Responsibilities
Patient Reception & Communication
Greet patients and visitors promptly and courteously
Answer incoming calls and route them to the appropriate staff or department
Provide accurate information about clinic services, appointment availability, and provider schedules
Scheduling & Registration
Schedule, reschedule, and confirm patient appointments in the electronic health record (EHR)
Verify and update patient demographics and insurance information each visit
Collect and enter referrals and authorizations information as needed
Ensure proper scheduling of ENT visits, audiology appointments, and allergy testing
Check-In & Check-Out
Prepare daily schedules and review patient charts prior to visits
Check patients in and out efficiently, ensuring all required forms are completed and signed
Collect co-pays, outstanding balances, and provide receipts
Schedule follow‑up appointments
Insurance & Billing Support
Verify insurance eligibility and benefits prior to appointments
Obtain authorizations and referrals when required
Office Administration
Maintain cleanliness and organization of the reception and waiting areas
Assist with scanning and filing documents in the HER
Support other team members as needed to maintain efficient clinic operations
Competencies
Customer Service: responds promptly and courteously to patient needs
Professionalism: maintains a positive, respectful attitude and appearance
Dependability: arrives on time and follows through on responsibilities; reliable transportation
Teamwork: cooperates and communicates effectively with coworkers and providers
Adaptability: handles changes, interruptions, and high patient volume with composure
Qualifications
Education: high school diploma or equivalent required
Excellent verbal and written communication skills
Strong customer service and interpersonal abilities
Knowledge of medical terminology, insurance verification, and appointment scheduling
Proficient in EHR systems
Ability to multitask and stay organized in a fast‑paced environment
Physical Requirements
Prolonged periods of sitting and computer use
Frequent interaction with patients, staff and external contacts
Occasional lifting of office supplies up to 20 pounds
Work Environment
Fast‑paced medical office environment
Direct interaction with patients, providers, and other clinical staff
Seniority level Entry level
Employment type Part‑time
Job function Other
Industries Business Consulting and Services
#J-18808-Ljbffr
Join Our Team as a Front Office Professional at North Valley ENT Position: Front Office
Who We Are
At
North Valley ENT , we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care.
As a
Front Office Professional , you will serve as the first point of contact for patients and play a critical role in ensuring smooth clinic operations. This position requires strong customer service skills, attention to detail, and experience working in a medical office setting.
Essential Duties And Responsibilities
Patient Reception & Communication
Greet patients and visitors promptly and courteously
Answer incoming calls and route them to the appropriate staff or department
Provide accurate information about clinic services, appointment availability, and provider schedules
Scheduling & Registration
Schedule, reschedule, and confirm patient appointments in the electronic health record (EHR)
Verify and update patient demographics and insurance information each visit
Collect and enter referrals and authorizations information as needed
Ensure proper scheduling of ENT visits, audiology appointments, and allergy testing
Check-In & Check-Out
Prepare daily schedules and review patient charts prior to visits
Check patients in and out efficiently, ensuring all required forms are completed and signed
Collect co-pays, outstanding balances, and provide receipts
Schedule follow‑up appointments
Insurance & Billing Support
Verify insurance eligibility and benefits prior to appointments
Obtain authorizations and referrals when required
Office Administration
Maintain cleanliness and organization of the reception and waiting areas
Assist with scanning and filing documents in the HER
Support other team members as needed to maintain efficient clinic operations
Competencies
Customer Service: responds promptly and courteously to patient needs
Professionalism: maintains a positive, respectful attitude and appearance
Dependability: arrives on time and follows through on responsibilities; reliable transportation
Teamwork: cooperates and communicates effectively with coworkers and providers
Adaptability: handles changes, interruptions, and high patient volume with composure
Qualifications
Education: high school diploma or equivalent required
Excellent verbal and written communication skills
Strong customer service and interpersonal abilities
Knowledge of medical terminology, insurance verification, and appointment scheduling
Proficient in EHR systems
Ability to multitask and stay organized in a fast‑paced environment
Physical Requirements
Prolonged periods of sitting and computer use
Frequent interaction with patients, staff and external contacts
Occasional lifting of office supplies up to 20 pounds
Work Environment
Fast‑paced medical office environment
Direct interaction with patients, providers, and other clinical staff
Seniority level Entry level
Employment type Part‑time
Job function Other
Industries Business Consulting and Services
#J-18808-Ljbffr