Centre Technologies
Overview
We are expanding and growing our team with a new Tier 1 Help Desk Support Technician. Responsibilities
Provide problem management and escalation of issues in a timely manner. Prioritize tasks and meet deadlines; demonstrate excellent time management. Excellent troubleshooting and assessment skills. Excellent written and verbal communication skills. Be a team player with outstanding customer service skills. Enter time sheets, expense reports and documentation on or before deadlines. Keep up-to-date on market trends, theory and new ways of doing things; embrace change. Assist with change-management activities. Prepare and deliver complete and concise documentation for all projects. Present progress reports to immediate supervisor or Project Manager (if assigned). Help turn business problems into technical solutions. Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications
2+ years experience in IT related study or field. Must possess basic knowledge and experience with:
Windows 7/8/10; Microsoft Office suite; Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.). Understanding of basic network concepts. Understanding of application, desktop, and server virtualization. Understanding of Desktop Deployment / Imaging. Bachelor’s Degree a plus.
Certifications: CompTIA A+ Certification a plus; Windows Server 2008/2012/2016; Microsoft Office 365 Admin portal; Understanding of File Permissions (NTFS & Sharing). High School Degree required; Associate's Degree or higher preferred. Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting up to 50 pounds; may be required to lift and/or move up to 50 pounds. Reasonable accommodations can be made for individuals with disabilities/injuries to perform essential functions. The noise level in the work environment is moderate. Frequent local travel required.
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We are expanding and growing our team with a new Tier 1 Help Desk Support Technician. Responsibilities
Provide problem management and escalation of issues in a timely manner. Prioritize tasks and meet deadlines; demonstrate excellent time management. Excellent troubleshooting and assessment skills. Excellent written and verbal communication skills. Be a team player with outstanding customer service skills. Enter time sheets, expense reports and documentation on or before deadlines. Keep up-to-date on market trends, theory and new ways of doing things; embrace change. Assist with change-management activities. Prepare and deliver complete and concise documentation for all projects. Present progress reports to immediate supervisor or Project Manager (if assigned). Help turn business problems into technical solutions. Manage deployment of equipment in compliance with established technology policies. Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues. Education/Experience/Certifications
2+ years experience in IT related study or field. Must possess basic knowledge and experience with:
Windows 7/8/10; Microsoft Office suite; Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.). Understanding of basic network concepts. Understanding of application, desktop, and server virtualization. Understanding of Desktop Deployment / Imaging. Bachelor’s Degree a plus.
Certifications: CompTIA A+ Certification a plus; Windows Server 2008/2012/2016; Microsoft Office 365 Admin portal; Understanding of File Permissions (NTFS & Sharing). High School Degree required; Associate's Degree or higher preferred. Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Occasional lifting up to 50 pounds; may be required to lift and/or move up to 50 pounds. Reasonable accommodations can be made for individuals with disabilities/injuries to perform essential functions. The noise level in the work environment is moderate. Frequent local travel required.
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