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Centre Technologies

User Access & Provisioning Technician

Centre Technologies, Austin, Texas, us, 78716

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User Access & Provisioning Technician

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We are excited to announce we are expanding and looking to grow our team with a new User Access & Provisioning Technician for our Build Room!

Position Summary The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break‑fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment:

IT Build Room Online Assessment

Essential Duties And Responsibilities

Problem management and escalation of issues in a timely manner

Prioritization of tasks and meeting of deadlines, excellent time management skills

Excellent troubleshooting and assessment skills

Excellent written/verbal communication skills

Must be a team player with outstanding customer service skills

Entry of timesheets, expense reports, and documentation on or before the deadline

Keep up to date on market trends, theory, and new ways of doing things; embrace change

Update client documentation

Present progress reports to immediate supervisor and/or Project Manager (if so assigned)

Help turn business problems into technical solutions

Manage deployment of equipment in compliance with established technology policies.

Participate in after‑hours on‑call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.

Education/Experience/Certifications

0 - 2 years experience in IT-related study or field.

0 - 2 years of Field Experience

Must possess basic knowledge and experience with:

Windows 10 & 11

Microsoft Office suite

Microsoft Office 365 and Autopilot

Microsoft Windows Administration tools (AD Users and Computers)

Understanding of basic network conceptsUnderstanding of application, desktop, and server virtualization

Understanding of Desktop Deployment / Imaging

Bachelor’s Degree a plus

Desired Experience/ Certifications

Certifications

CompTIA A+ Certification a plus

Windows Server 2012/2008/2016

Microsoft Office 365 Admin portal

Understanding of File Permissions (NTFS & Sharing)

Work Environment and Physical Demands

Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required.

Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.

The noise level in the work environment is moderate.

Seniority level

Entry level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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