Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm located in Virginia is seeking a Senior Customer Service representative to lead and coach a team of Customer Service Agents. Key responsibilities include monitoring calls, providing feedback, and assisting Operations Supervisors in daily tasks. Candidates must have at least a High School Diploma or GED, plus 2 years of call center customer service experience and 1 year in a leadership or team interaction role. Join a dynamic team committed to excellent customer service. #J-18808-Ljbffr