Senior CSR Lead & Coach — Call Center Operations

A technology consulting firm is seeking a Senior Customer Service Representative in Montpelier, Vermont. This role is responsible for leading and coaching a team of Customer Service Agents to achieve program objectives and meet service level agreements. The ideal candidate has at least 2 years of call center experience and 1 year in a leadership role. Responsibilities include monitoring calls, providing feedback, and assisting the Operations Supervisors with daily tasks. A high school diploma is required, and relevant certifications should be obtained promptly. #J-18808-Ljbffr