Senior CSR Lead & Coach — Call Center Operations

A federal services company in Albany, NY is seeking a Senior Customer Service Representative to lead and coach a team of customer service agents. This role involves monitoring calls, providing feedback, assisting supervisors, and offering support on weekends. The ideal candidate should have a High School Diploma or GED and at least 2 years of call center customer service experience, along with leadership skills. Competitive compensation and an understanding of equal opportunity employment principles are provided. #J-18808-Ljbffr