Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm is seeking a Senior Customer Service representative in Jackson, Mississippi. This role involves leading and coaching a team of Customer Service Agents to meet objectives and service level agreements. Candidates should have a High School Diploma or GED and at least 2 years of call center customer service experience. Team leadership experience is preferred. This position may require quality assurance certification within the first month of employment. #J-18808-Ljbffr