Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm is seeking a Senior Customer Service representative in Dover, Delaware, responsible for coaching and leading a team of Customer Service Agents. The ideal candidate will have at least 2 years of call center experience and a strong ability in customer service leadership. This position involves monitoring calls, ensuring service level agreements are met, and supporting operational tasks. The role offers competitive compensation and potential opportunities for growth. #J-18808-Ljbffr