Senior CSR Lead & Coach — Call Center Operations

A prominent technology consulting firm is seeking a Senior Customer Service representative in Raleigh, North Carolina. This role encompasses providing leadership and coaching to a team of Customer Service Agents, while ensuring that program objectives and customer service level agreements are met. Candidates should possess a High School Diploma or GED, coupled with a minimum of 2 years experience in call center customer service and at least 1 year of leadership experience. This position is vital for guiding CSRs and supporting operations effectively. #J-18808-Ljbffr