Senior CSR Lead & Coach — Call Center Operations

A governmental consulting firm is seeking a Senior Customer Service representative in Columbia, SC. This role involves leading and coaching a team of Customer Service Agents to meet program objectives and service level agreements. Candidates should have a High School Diploma or GED, with at least 2 years of customer service experience in a call center. The position offers growth opportunities through internal certification programs, and a commitment to equal employment opportunities is maintained. #J-18808-Ljbffr