City of Plano
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Patron Services Attendant - 20 hours
role at
City of Plano
The City of Plano is looking for a Patron Services Attendant. The ideal individual will be a customer service focused, go‑getter with a passion for the performing arts. This position will be responsible for maintaining the patron experience at our venues and supporting third‑party clients in handling the Front of the House.
Job Details
Job Title: Patron Services Attendant - 20 hours
Job ID: 226025
Location: General Administration
Full/Part Time: Part‑Time
Regular/Temporary: Regular
Hourly Salary Range: $15.48 – $17.54
Qualified Candidates Will Have
Customer Service Experience
Experience in the Performing Arts
Weekend and Weeknight availability
In Addition To The Above, The Ideal Candidate Will
Work well with crowds
Value collaboration
Have knowledge of theatrical ticketing systems
Live & Reflect Plano’s SERVE values: Stewardship, Engaged, Respect, Visionary, Excellence
The target rate for this position is $14.55 – $16.74 per hour, depending on qualifications.
Summary of Duties The Patron Services Attendant is responsible for ensuring the effective execution of Front of House and Box Office policies and activities for events in the Courtyard Theater, Cox Building Playhouse, Amphitheater at Oak Point Park, and McCall Plaza, including the supervision of volunteer ushers, implementing operating policies and procedures in Front of House and Box Office areas, operating ticketing system, and contributing to art space activities.
Essential Job Functions
Assists in the development and maintenance of Plano Stages Volunteer Usher Policies and Venue Emergency Preparedness Plans.
Operates Plano Stages ticketing and Box Office program, including managing the main Plano Stages Box Office phone line during events.
Contributes to divisional marketing initiatives, including upcoming event research and documentation of event details.
Demonstrates excellent customer service skills by interacting with patrons, resolving patron conflicts, and managing incoming call load during show nights.
Assists third‑party client utilizing venues in all front of house and box office areas.
Helps to ensure safety of all staff and patrons of Plano Stages by enforcing ADA and Crowd Management policies.
Performs clerical tasks, including preparing mass mailings, copying and collating, filing, inventory, etc.
Occasionally will assist with technical aspects of the venues, including, but not limited to, physical space change‑overs, light hangs, work Calls, and running sound or light boards.
Investigates and resolves citizen complaints related to areas of responsibility.
Regular and consistent attendance for the assigned work schedule is essential.
Marginal Duties
Performs other duties as assigned.
Typical Decisions Interprets and enforces established policies and safety regulations. Determines effective solutions to citizen concerns or conflicts. Ensures effective placement of volunteer staff.
Minimum Qualifications Knowledge of:
Event organization and management procedures; theater and special event operations; industry safety and security policies, procedures, and practices.
Skill in:
Managing multiple projects simultaneously; communicating effectively both verbally and in writing; demonstrating mechanical aptitude; operating a personal computer.
Education:
High school diploma or GED equivalent.
Experience:
One (1) year of Customer service experience, preferable in a performing arts or public assembly facility. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications:
Texas Class C driver’s license (must obtain within 30 days of hire per state law). Must obtain First Aid, CPR and AED, and Trained Crowd Manager certifications within six months of entry into position.
Physical Demands and Working Conditions:
Must possess mobility to work in and around the theater facilities; strength, stamina, and mobility to perform light to medium physical work, to work at heights and around machines, and to operate varied hand and power tools and equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above‑mentioned tools and equipment. Positions in this classification bend, stoop, kneel, and reach when completing set‑up, maintenance and repairs. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds, or heavier weights with the use of proper equipment. Employees work in and around the theater and are exposed to heights, hot and cold temperatures, mechanical and electrical hazards, and dust. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management
Manufacturing
Government Administration
#J-18808-Ljbffr
Patron Services Attendant - 20 hours
role at
City of Plano
The City of Plano is looking for a Patron Services Attendant. The ideal individual will be a customer service focused, go‑getter with a passion for the performing arts. This position will be responsible for maintaining the patron experience at our venues and supporting third‑party clients in handling the Front of the House.
Job Details
Job Title: Patron Services Attendant - 20 hours
Job ID: 226025
Location: General Administration
Full/Part Time: Part‑Time
Regular/Temporary: Regular
Hourly Salary Range: $15.48 – $17.54
Qualified Candidates Will Have
Customer Service Experience
Experience in the Performing Arts
Weekend and Weeknight availability
In Addition To The Above, The Ideal Candidate Will
Work well with crowds
Value collaboration
Have knowledge of theatrical ticketing systems
Live & Reflect Plano’s SERVE values: Stewardship, Engaged, Respect, Visionary, Excellence
The target rate for this position is $14.55 – $16.74 per hour, depending on qualifications.
Summary of Duties The Patron Services Attendant is responsible for ensuring the effective execution of Front of House and Box Office policies and activities for events in the Courtyard Theater, Cox Building Playhouse, Amphitheater at Oak Point Park, and McCall Plaza, including the supervision of volunteer ushers, implementing operating policies and procedures in Front of House and Box Office areas, operating ticketing system, and contributing to art space activities.
Essential Job Functions
Assists in the development and maintenance of Plano Stages Volunteer Usher Policies and Venue Emergency Preparedness Plans.
Operates Plano Stages ticketing and Box Office program, including managing the main Plano Stages Box Office phone line during events.
Contributes to divisional marketing initiatives, including upcoming event research and documentation of event details.
Demonstrates excellent customer service skills by interacting with patrons, resolving patron conflicts, and managing incoming call load during show nights.
Assists third‑party client utilizing venues in all front of house and box office areas.
Helps to ensure safety of all staff and patrons of Plano Stages by enforcing ADA and Crowd Management policies.
Performs clerical tasks, including preparing mass mailings, copying and collating, filing, inventory, etc.
Occasionally will assist with technical aspects of the venues, including, but not limited to, physical space change‑overs, light hangs, work Calls, and running sound or light boards.
Investigates and resolves citizen complaints related to areas of responsibility.
Regular and consistent attendance for the assigned work schedule is essential.
Marginal Duties
Performs other duties as assigned.
Typical Decisions Interprets and enforces established policies and safety regulations. Determines effective solutions to citizen concerns or conflicts. Ensures effective placement of volunteer staff.
Minimum Qualifications Knowledge of:
Event organization and management procedures; theater and special event operations; industry safety and security policies, procedures, and practices.
Skill in:
Managing multiple projects simultaneously; communicating effectively both verbally and in writing; demonstrating mechanical aptitude; operating a personal computer.
Education:
High school diploma or GED equivalent.
Experience:
One (1) year of Customer service experience, preferable in a performing arts or public assembly facility. Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications:
Texas Class C driver’s license (must obtain within 30 days of hire per state law). Must obtain First Aid, CPR and AED, and Trained Crowd Manager certifications within six months of entry into position.
Physical Demands and Working Conditions:
Must possess mobility to work in and around the theater facilities; strength, stamina, and mobility to perform light to medium physical work, to work at heights and around machines, and to operate varied hand and power tools and equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone or radio. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above‑mentioned tools and equipment. Positions in this classification bend, stoop, kneel, and reach when completing set‑up, maintenance and repairs. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 75 pounds, or heavier weights with the use of proper equipment. Employees work in and around the theater and are exposed to heights, hot and cold temperatures, mechanical and electrical hazards, and dust. The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management
Manufacturing
Government Administration
#J-18808-Ljbffr