Senior CSR Lead & Coach — Call Center Operations

A leading consulting firm is seeking a Senior Customer Service Representative in Annapolis, Maryland. This role involves providing leadership and coaching to Customer Service Agents, monitoring calls, and supporting operations to meet service level agreements. Candidates should have a High School Diploma and at least 2 years of call center customer service experience, along with leadership skills. This position offers a dynamic work environment focused on achieving excellence in customer service. #J-18808-Ljbffr