Senior CSR Lead & Coach — Call Center Operations

A leading public sector consulting firm is seeking a Senior Customer Service Representative responsible for leading and coaching a team of Customer Service Agents in Carson City, Nevada. The role requires providing feedback to staff, monitoring calls, and assisting with operational tasks. Minimum requirements include a High School diploma, 2 years of call center experience, and leadership in customer service. This position supports the achievement of program objectives and service level agreements. #J-18808-Ljbffr