Schulte Hospitality Group
Guest Service Representative (PT) - Graduate by Hilton Madison
Schulte Hospitality Group, Madison, Wisconsin, us, 53774
Guest Service Representative (PT) – Graduate by Hilton Madison
Join Schulte Hospitality Group as a Guest Service Representative (PT) at Graduate by Hilton Madison. You will be an energetic, experienced, and hands‑on member of a hospitality team that values service culture, respect, authenticity, and positive impact.
Job Duties And Responsibilities
Greets guests as they arrive, focusing on personal recognition.
Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
Escorts VIPs to rooms and checks them in prior to arrival.
Answers the telephone within three rings with a smile and transfers as needed.
Responsible for issuing and counting the morning and end‑of‑shift cash bank. Ensures all cash drops comply with cash handling procedures and reports all cash over/shorts to management.
Maintains a clean and organized front desk area.
Assists with lobby activation as needed.
Utilizes proper procedures when handling guest PPI data.
Follows the checklist for check‑in/out, retrieving necessary identification documents and payment form on arrival.
Attends promptly to guest needs and inquiries.
Performs various other duties as assigned to meet business objectives.
Education And Experience
Minimum of 1 year in front‑desk operations.
In‑depth knowledge of hotel front‑desk operations.
Minimum of high school education.
Knowledge, Skills, And Abilities
Basic computer skills.
Effective verbal and written communication.
Ability to exceed expectations of guests and team members.
Excellent time‑management skills.
Understanding of hiring process (phone interview, manager(s) interview, drug screen, background check, reference checks, potential employment assessment).
Schulte Companies is an Equal Opportunity Employer.
Benefits Work today, get paid today, with
Daily Pay!
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan + company match for eligible associates.
Paid time off.
Holiday pay.
Pet insurance.
Employee assistance program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more.
#J-18808-Ljbffr
Job Duties And Responsibilities
Greets guests as they arrive, focusing on personal recognition.
Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
Escorts VIPs to rooms and checks them in prior to arrival.
Answers the telephone within three rings with a smile and transfers as needed.
Responsible for issuing and counting the morning and end‑of‑shift cash bank. Ensures all cash drops comply with cash handling procedures and reports all cash over/shorts to management.
Maintains a clean and organized front desk area.
Assists with lobby activation as needed.
Utilizes proper procedures when handling guest PPI data.
Follows the checklist for check‑in/out, retrieving necessary identification documents and payment form on arrival.
Attends promptly to guest needs and inquiries.
Performs various other duties as assigned to meet business objectives.
Education And Experience
Minimum of 1 year in front‑desk operations.
In‑depth knowledge of hotel front‑desk operations.
Minimum of high school education.
Knowledge, Skills, And Abilities
Basic computer skills.
Effective verbal and written communication.
Ability to exceed expectations of guests and team members.
Excellent time‑management skills.
Understanding of hiring process (phone interview, manager(s) interview, drug screen, background check, reference checks, potential employment assessment).
Schulte Companies is an Equal Opportunity Employer.
Benefits Work today, get paid today, with
Daily Pay!
Free telemedicine and virtual mental health care access for all associates starting day one.
Multiple health insurance and life insurance options.
401(k) plan + company match for eligible associates.
Paid time off.
Holiday pay.
Pet insurance.
Employee assistance program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more.
#J-18808-Ljbffr