eXcell
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Duties and Responsibilities
Assure continuity of the computer system for all system users
Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
Provide support of a Google based business, using Google business applications
Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
Set up equipment for employees, or assist moving equipment around
Must be able to coordinate with software and hardware vendors to resolve any technical issues
Develop training materials and procedures, and / or train users in the proper use of hardware and software
Provide solutions in a timely fashion for issues that may arise with all client applicationsLog and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction
Identify trends in the support calls and develop documentation to address the most‑often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
Recommend changes in software and hardware to improve computer capabilities
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Performs other duties as assigned
Skills and Qualifications
Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
Minimum 1 to 3+ years of related work experience
Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
Must be able to support Apple and Android mobile phones
Experience with Small PDF, and Auto Desk applications, a plus
Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
Frequently lift and / or move items over 50 pounds
Excellent telephone presence with organized follow‑up skills
Ability to multitask – Sense of urgency; maintain a positive attitude
Strong user‑centric focus; service oriented attitude
Must have strong verbal and written communication skills
Must have organizational skills
Be proficient in decision making and take initiative
Wage Range The rate for this position is between
$24.75 - $36.00 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
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Duties and Responsibilities
Assure continuity of the computer system for all system users
Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
Provide support of a Google based business, using Google business applications
Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
Set up equipment for employees, or assist moving equipment around
Must be able to coordinate with software and hardware vendors to resolve any technical issues
Develop training materials and procedures, and / or train users in the proper use of hardware and software
Provide solutions in a timely fashion for issues that may arise with all client applicationsLog and track support calls in client Incident Management system, prioritize and elevate tickets as required to ensure customer satisfaction
Identify trends in the support calls and develop documentation to address the most‑often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
Recommend changes in software and hardware to improve computer capabilities
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Performs other duties as assigned
Skills and Qualifications
Associate’s degree, technical certifications in computer science, electrical engineering or equivalent is preferred
Minimum 1 to 3+ years of related work experience
Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
Must be able to support Apple and Android mobile phones
Experience with Small PDF, and Auto Desk applications, a plus
Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
Frequently lift and / or move items over 50 pounds
Excellent telephone presence with organized follow‑up skills
Ability to multitask – Sense of urgency; maintain a positive attitude
Strong user‑centric focus; service oriented attitude
Must have strong verbal and written communication skills
Must have organizational skills
Be proficient in decision making and take initiative
Wage Range The rate for this position is between
$24.75 - $36.00 per hour . Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. For more information, visit www.compucom.com.
#J-18808-Ljbffr