Humana Inc
A healthcare company is seeking a Customer Success Manager to lead customer retention efforts and manage a team of up to 25 agents. The role focuses on proactive customer engagement, operational excellence, and strategic collaboration with leadership. Candidates should have at least 3 years in healthcare insurance, strong analytical and communication skills, and experience in coaching team members. This position requires a commitment to fostering a supportive team culture and empowering associates to meet goals.
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