Bytecafe Consulting, Inc.
Join to apply for the
IT Help Desk Technician
role at
Bytecafe Consulting, Inc.
Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you’re eager to grow your skills and be part of a supportive, people‑first team, Bytecafe Consulting wants to meet you!
We’re looking for an
IT Help Desk Technician
to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid‑sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients — and our Help Desk Technicians are at the heart of that mission.
This is a full‑time, onsite role in Indianapolis. Remote work isn’t available, as your hands‑on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required.
What You’ll Do
Serve as the first point of contact for client technical issues — via phone, email, or remote tools (ConnectWise + ScreenConnect)
Diagnose, troubleshoot, and resolve issues related to Windows 10/11, macOS, Microsoft 365, printers, VPN/Wi‑Fi, and basic networking (DNS, DHCP, VLANs)
Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices
Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics)
Log, manage, and resolve tickets with timely, professional communication and documented next steps
Maintain detailed, organized documentation in IT Glue and elevate cleanly when needed
Participate in the shared after‑hours on‑call rotation
What We’re Looking For
High school diploma (or equivalent) required
2–4 years of IT Help Desk or technical support experience (MSP experience preferred)
Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune
Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi‑Fi); familiarity with Unifi or SonicWall is a plus
Excellent communication and documentation habits
Valid driver’s license, reliable transportation, and ability to lift up to 40 lbs
Bonus points if you have:
MD‑102, CompTIA A+/Network+, or AZ‑900 certifications
Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
PowerShell for quick diagnostics or reporting
Previous multi‑tenant MSP help desk experience
Perks & Benefits
Competitive pay
Extra rewards for certifications, process improvements, and training completion
Company‑sponsored training and certifications
Career growth opportunities — advance to Field Technician or Systems Engineer roles
SIMPLE IRA with company match
Medical, dental, vision, and life insurance
Paid time off and holidays
Professional development assistance
Schedule:
Full‑time, 8‑hour shift, onsite in Indianapolis, IN
Ready to start your journey with Bytecafe? Send us your resume today. Please, no phone calls.
Bytecafe Consulting is an Equal Opportunity Employer.
#J-18808-Ljbffr
IT Help Desk Technician
role at
Bytecafe Consulting, Inc.
Are you passionate about technology and love the feeling of solving tricky IT puzzles? Do you take pride in delivering clear communication, organized documentation, and that satisfying “issue resolved” moment for clients? If you’re eager to grow your skills and be part of a supportive, people‑first team, Bytecafe Consulting wants to meet you!
We’re looking for an
IT Help Desk Technician
to join our Indianapolis team. As a managed service provider, we deliver proactive IT support to small and mid‑sized businesses in our community. Every interaction is a chance to create a WOW experience for our clients — and our Help Desk Technicians are at the heart of that mission.
This is a full‑time, onsite role in Indianapolis. Remote work isn’t available, as your hands‑on support and client interactions make all the difference. Occasional local travel to nearby client sites may be required.
What You’ll Do
Serve as the first point of contact for client technical issues — via phone, email, or remote tools (ConnectWise + ScreenConnect)
Diagnose, troubleshoot, and resolve issues related to Windows 10/11, macOS, Microsoft 365, printers, VPN/Wi‑Fi, and basic networking (DNS, DHCP, VLANs)
Follow security playbooks, including phishing triage, MFA resets, SentinelOne isolate, Proofpoint actions, and related best practices
Configure and support Azure AD/Intune (BitLocker, compliance policies, Autopilot basics)
Log, manage, and resolve tickets with timely, professional communication and documented next steps
Maintain detailed, organized documentation in IT Glue and elevate cleanly when needed
Participate in the shared after‑hours on‑call rotation
What We’re Looking For
High school diploma (or equivalent) required
2–4 years of IT Help Desk or technical support experience (MSP experience preferred)
Strong troubleshooting skills across Windows 10/11, Microsoft 365, Azure AD, and Intune
Understanding of networking fundamentals (DNS, DHCP, VLANs/Wi‑Fi); familiarity with Unifi or SonicWall is a plus
Excellent communication and documentation habits
Valid driver’s license, reliable transportation, and ability to lift up to 40 lbs
Bonus points if you have:
MD‑102, CompTIA A+/Network+, or AZ‑900 certifications
Experience with ConnectWise PSA/RMM, IT Glue, ScreenConnect, SentinelOne, ThreatLocker, Proofpoint, Unifi, SonicWall
PowerShell for quick diagnostics or reporting
Previous multi‑tenant MSP help desk experience
Perks & Benefits
Competitive pay
Extra rewards for certifications, process improvements, and training completion
Company‑sponsored training and certifications
Career growth opportunities — advance to Field Technician or Systems Engineer roles
SIMPLE IRA with company match
Medical, dental, vision, and life insurance
Paid time off and holidays
Professional development assistance
Schedule:
Full‑time, 8‑hour shift, onsite in Indianapolis, IN
Ready to start your journey with Bytecafe? Send us your resume today. Please, no phone calls.
Bytecafe Consulting is an Equal Opportunity Employer.
#J-18808-Ljbffr