PagerDuty
Future Opportunities - Customer Success - US
PagerDuty, Myrtle Point, Oregon, United States, 97458
Employer Industry: Digital Operations Management
Why consider this job opportunity:
Competitive salary and comprehensive benefits package
Flexible work arrangements with a hybrid model
Opportunity to participate in an Employee Stock Purchase Program (ESPP) and receive company equity
Generous paid vacation time and paid parental leave
Access to mental wellness programs and company-wide wellness initiatives
Recognition as a Great Place to Work-certified™ and multiple awards for workplace excellence
What to Expect (Job Responsibilities):
Act as a trusted advisor guiding customers through their digital transformation journey
Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation
Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals
Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap
Drive collaboration across internal teams to ensure customers experience maximum value and operational success
What is Required (Qualifications):
Strong understanding of B2B SaaS environments
Proven experience in building trusted relationships with executive and operational stakeholders
Exceptional communication skills, capable of influencing at all levels
Ability to engage cross-functionally with Sales, Product, and Expert Services
Proficient in translating complex technology concepts into actionable insights
How to Stand Out (Preferred Qualifications):
Experience in customer success or account management roles within a technology or software company
Familiarity with digital transformation processes and strategies
Background in data-driven decision-making to drive customer outcomes
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Competitive salary and comprehensive benefits package
Flexible work arrangements with a hybrid model
Opportunity to participate in an Employee Stock Purchase Program (ESPP) and receive company equity
Generous paid vacation time and paid parental leave
Access to mental wellness programs and company-wide wellness initiatives
Recognition as a Great Place to Work-certified™ and multiple awards for workplace excellence
What to Expect (Job Responsibilities):
Act as a trusted advisor guiding customers through their digital transformation journey
Build and deliver strategic adoption plans, identifying opportunities for optimization and innovation
Lead business reviews and strategic sessions, ensuring alignment with each customer’s evolving goals
Serve as the voice of the customer, shaping internal priorities and influencing the product roadmap
Drive collaboration across internal teams to ensure customers experience maximum value and operational success
What is Required (Qualifications):
Strong understanding of B2B SaaS environments
Proven experience in building trusted relationships with executive and operational stakeholders
Exceptional communication skills, capable of influencing at all levels
Ability to engage cross-functionally with Sales, Product, and Expert Services
Proficient in translating complex technology concepts into actionable insights
How to Stand Out (Preferred Qualifications):
Experience in customer success or account management roles within a technology or software company
Familiarity with digital transformation processes and strategies
Background in data-driven decision-making to drive customer outcomes
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr