Cotiviti US & Canada Page
Technical Customer Solutions Manager
Cotiviti US & Canada Page, Myrtle Point, Oregon, United States, 97458
Employer Industry: Healthcare Technology
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Competitive salary based on experience
Supportive and collaborative work environment
Involvement in impactful projects that drive client success in the healthcare sector
Chance to work with cutting-edge technology in healthcare data processing
Opportunity to be a trusted advisor to healthcare payer clients
What to Expect (Job Responsibilities):
Develop and implement tactical project plans related to customer issue resolution and quality improvement
Serve as the lead relationship manager for assigned accounts, fostering proactive communication and collaboration
Align Cotiviti software and services with client business needs to drive impactful results
Monitor and forecast operational metrics, ensuring compliance with CMS regulations
Analyze client support tickets to identify trends and advocate for internal resolutions
What is Required (Qualifications):
Master’s Degree or a minimum of 6 years of relevant experience
6+ years of operational knowledge of data integration systems and claims processing
6+ years of technical expertise in encounter submissions and risk adjustment workflows
Familiarity with Software as a Service (SaaS) distribution models
Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira
How to Stand Out (Preferred Qualifications):
6+ years of proven success in the healthcare or related technical field
Experience with customer journey mapping and strategic success planning
Excellent organizational, communication, and interpersonal skills with a client-first approach
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Competitive salary based on experience
Supportive and collaborative work environment
Involvement in impactful projects that drive client success in the healthcare sector
Chance to work with cutting-edge technology in healthcare data processing
Opportunity to be a trusted advisor to healthcare payer clients
What to Expect (Job Responsibilities):
Develop and implement tactical project plans related to customer issue resolution and quality improvement
Serve as the lead relationship manager for assigned accounts, fostering proactive communication and collaboration
Align Cotiviti software and services with client business needs to drive impactful results
Monitor and forecast operational metrics, ensuring compliance with CMS regulations
Analyze client support tickets to identify trends and advocate for internal resolutions
What is Required (Qualifications):
Master’s Degree or a minimum of 6 years of relevant experience
6+ years of operational knowledge of data integration systems and claims processing
6+ years of technical expertise in encounter submissions and risk adjustment workflows
Familiarity with Software as a Service (SaaS) distribution models
Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira
How to Stand Out (Preferred Qualifications):
6+ years of proven success in the healthcare or related technical field
Experience with customer journey mapping and strategic success planning
Excellent organizational, communication, and interpersonal skills with a client-first approach
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr