AmerisourceBergen
Technical Support Representative I
AmerisourceBergen, Myrtle Point, Oregon, United States, 97458
Employer Industry: Healthcare Technology
Why consider this job opportunity:
Salary up to $62,480
Comprehensive benefits including medical, dental, and vision care along with support for working families
Opportunities for personal growth through training programs, professional development resources, and mentorship
Collaborative and inclusive work environment focused on making a difference
Chance to build meaningful relationships with customers while providing top‑notch technical support
What to Expect (Job Responsibilities)
Provide direct customer support for issues related to our internally developed medical software
Respond to customer requests via phone, email, or chat and troubleshoot software issues
Document detailed information in our tracking system and update clients on resolution progress
Consult with subject matter experts and assist team members in resolving complex issues
Participate in special projects that encourage ownership of personal growth and skill demonstration
What is Required (Qualifications)
Excellent written and verbal communication skills
Experience using Windows and Microsoft Office applications
Ability to work independently and collaboratively in a team environment
Strong organizational skills and attention to detail
Educational backgrounds can vary, including high school graduates and those with advanced secondary education or technical training
How to Stand Out (Preferred Qualifications)
Experience with database querying (SQL)
Strong computer, networking, and technical skills
Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $62,480
Comprehensive benefits including medical, dental, and vision care along with support for working families
Opportunities for personal growth through training programs, professional development resources, and mentorship
Collaborative and inclusive work environment focused on making a difference
Chance to build meaningful relationships with customers while providing top‑notch technical support
What to Expect (Job Responsibilities)
Provide direct customer support for issues related to our internally developed medical software
Respond to customer requests via phone, email, or chat and troubleshoot software issues
Document detailed information in our tracking system and update clients on resolution progress
Consult with subject matter experts and assist team members in resolving complex issues
Participate in special projects that encourage ownership of personal growth and skill demonstration
What is Required (Qualifications)
Excellent written and verbal communication skills
Experience using Windows and Microsoft Office applications
Ability to work independently and collaboratively in a team environment
Strong organizational skills and attention to detail
Educational backgrounds can vary, including high school graduates and those with advanced secondary education or technical training
How to Stand Out (Preferred Qualifications)
Experience with database querying (SQL)
Strong computer, networking, and technical skills
Two (2) to four (4) years’ experience in a customer service environment supporting PCs in a LAN environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr