Garner Health
Bilingual Customer Service Representative (English/Spanish)
Garner Health, Myrtle Point, Oregon, United States, 97458
Employer Industry: Healthcare Technology
Why consider this job opportunity:
Base compensation of $22/hour, with an additional $0.50/hour for bilingual English/Spanish candidates
Opportunity to participate in equity incentives and competitive benefits plans
Work fully remote from anywhere in the U.S.
Join a rapidly growing company recognized as a Top Workplace by USA Today
Be part of a supportive and empowering team culture focused on teamwork and individual growth
Chance to make a significant impact on the healthcare experience of members
What to Expect (Job Responsibilities):
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits and how to maximize their Garner benefit
Assist members in finding the best available care
Handle complex and sensitive conversations with professionalism and empathy
Work with internal teams to address cross-departmental issues and provide feedback from member interactions
What is Required (Qualifications):
Minimum 2 years of call center or customer service experience
Fluency in English and Spanish
Clear and confident verbal and written communication skills
Strong attention to detail and a proactive problem‑solving mindset
Technical proficiency with customer service platforms, such as Zendesk
How to Stand Out (Preferred Qualifications):
Previous experience in the healthcare industry
Openness to feedback and a commitment to continuous improvement
Ability to thrive in a rapidly evolving startup environment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity:
Base compensation of $22/hour, with an additional $0.50/hour for bilingual English/Spanish candidates
Opportunity to participate in equity incentives and competitive benefits plans
Work fully remote from anywhere in the U.S.
Join a rapidly growing company recognized as a Top Workplace by USA Today
Be part of a supportive and empowering team culture focused on teamwork and individual growth
Chance to make a significant impact on the healthcare experience of members
What to Expect (Job Responsibilities):
Deliver exceptional member support via phone, chat, and email
Educate members on their healthcare benefits and how to maximize their Garner benefit
Assist members in finding the best available care
Handle complex and sensitive conversations with professionalism and empathy
Work with internal teams to address cross-departmental issues and provide feedback from member interactions
What is Required (Qualifications):
Minimum 2 years of call center or customer service experience
Fluency in English and Spanish
Clear and confident verbal and written communication skills
Strong attention to detail and a proactive problem‑solving mindset
Technical proficiency with customer service platforms, such as Zendesk
How to Stand Out (Preferred Qualifications):
Previous experience in the healthcare industry
Openness to feedback and a commitment to continuous improvement
Ability to thrive in a rapidly evolving startup environment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr